Attraction Tickets Direct - great customer service !

Discussion in 'UK Trip Planning Forum' started by kevin harrison, Aug 27, 2009.

  1. kevin harrison

    kevin harrison DIS Veteran

    Mar 25, 2003
    ATD has Discovery Cove on sale at £507, this was 2 ultimate swims and 1 ultimate non swim.

    I found a cheaper place on the web and they price matched down to £484.

    I then got a call saying that because my son is over 2, I had to purchase another non swim. They had not added this at the original purchase. I then got a call later on saying because it was there mistake they have arranged for my son to get in for free !!

    I am very happy with them for this, I didn't even ask for them to do this.
  2. T16GEM

    T16GEM <font color=blue>I must have a funnel cake when I'

    Mar 16, 2003
    We have used them in the past and found them to be very good. :)
  3. madmumof2

    madmumof2 DIS Veteran

    Jun 6, 2008
    I used these for my upcoming trip and think they're fantastic.

    I got a refund of one of my tickets because of a mistake on their part without losing out on going, so I got a free day at Clearwater with the dolphins. :D
  4. disney_princess_85

    disney_princess_85 DIS Veteran

    Jan 11, 2009
    They sound great! I've never used them but I will definitely consider them for future trips.
  5. strawberry blonde

    strawberry blonde DIS Veteran

    Jun 9, 2009
    We always use them. Last time I searched for the cheapest deal and when I phoned ATD, I told them the cheapest price I had found and on what website. They checked it whilst I was on the phone and said yes they would price match. Tickets came two days later. :goodvibes

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