Tiggerbelle - definitely contact VMK. I have written to them twice regarding my Born in Park badge and black Mickey ears, which I was supposed to get after visiting VMK Central in WDW and completing the quests. After a single email, my badge appeared. After two more emails, my black Mickey ears showed up in my inventory. I have found that VMK staffers really do read the mail and make every attempt to help when possible. Use the "Contact Us" button on the VMK Home Page. Good luck!