are we not allow to cancel online??

[paults]

2 strait days and the set won't let you cancel a reservation.

 

[lovin'fl]

Huh?

 

[CarolMN]

Seem to be site issues. My advice is to call MS (or use chat). Consider emailing Member Satisfaction to report the issue & request expedited fix. Sorry you have to deal with this right now.

 

[houseofduck]

Check to see if all of your address information is listed in the reservation.

I had trouble canceling a reservation yesterday. Tried and failed multiple times. Then, I realized when attempting to modify the reservation that there was no email address listed on the reservation. I entered an email address and saved the changes. Afterward, I was able to cancel the reservation.

 

[CarolMN]

Check to see if all of your address information is listed in the reservation.

I had trouble canceling a reservation yesterday. Tried and failed multiple times. Then, I realized when attempting to modify the reservation that there was no email address listed on the reservation. I entered an email address and saved the changes. Afterward, I was able to cancel the reservation.

AFAIK, that has only been an issue with VGC reservations. Were you cancelling a VGC reservation or one elsewhere?

 

[houseofduck]

AFAIK, that has only been an issue with VGC reservations. Were you cancelling a VGC reservation or one elsewhere?

It was a Poly reservation.

 

[Sandisw]

Something is not right with your account or that reservation because I canceled two different rooms yesterday for December. Both at BWV without any issues.

 

[paults]

I called at 9am and cancelled poly

 

[OneOftheB's]

I was able to cancel a SSR reservation yesterday afternoon online.

 

[Lexxiefern]

Yep I’ve been having this issue with both of my VGC contracts but not the other (non VGC) ones. No one I’ve talked to can figure out why I can’t cancel or modify myself online. I’ve been using the chat feature and just have a CM do it for me. Quite annoying...

 

[gharter]

We cancelled our October trip online and had no issues.

 

[KAT4DISNEY]

Yep I’ve been having this issue with both of my VGC contracts but not the other (non VGC) ones. No one I’ve talked to can figure out why I can’t cancel or modify myself online. I’ve been using the chat feature and just have a CM do it for me. Quite annoying...

For VGC it's long been an issue that the email gets removed (no idea why). You can go in and modify the reservation, add the email and save that modification. Then you can cancel it online. It takes maybe an extra minute or two vs having to call in.