are we entitled to a refund for a 2.5 hr delay

[Dznypal]

we went from Denver to Kona
as we were taxiing the pilot came one and said we had to return to the gate turns out we needed
a new computer
we were stuck on the plane for 2.5 hrs they wouldnt let us out plus then we had the 7 hr flight to hawaii so a total of 7.5 hrs
and our seats werent the best I wanted to upgrade but it was sold out

once we were finally on our way the trip was great
but for the lenght of time we were stuck on the plane
can we get a refund
not a total refund but something would be nice
it sure was no fun just sitting there

 

[dreamer17555]

Your delay must be 3 hours or more and not related to weather (I know yours was equipment). Sadly 2.5 hours is just under the threshold.

 

[EACarlson]

we went from Denver to Kona
as we were taxiing the pilot came one and said we had to return to the gate turns out we needed
a new computer
we were stuck on the plane for 2.5 hrs they wouldnt let us out plus then we had the 7 hr flight to hawaii so a total of 7.5 hrs
and our seats werent the best I wanted to upgrade but it was sold out

once we were finally on our way the trip was great
but for the lenght of time we were stuck on the plane
can we get a refund
not a total refund but something would be nice
it sure was no fun just sitting there

No, they are under no obligation to give you anything, but if you email in they may give you something. Since it was Denver I'm going to assume either SW or United. SW will probably give you a LUV Voucher, how much usually depends on how late, for overnights I usually get $300. If it was United, you probably aren't going to get anything. They cancelled my flight due to mechanical last month and delayed me 8 hours. I got 3750 points, so $40 in flight credit.

 

[fly girl]

As PP's stated you are under the 3 hour rule so they are not obligated to give you anything under the Passenger Bill of Rights.

However, it never hurts to send a message. They may throw a little something your way for the inconvenience. Never hurts to try, the worst thing they can say is no.

 

[sam_gordon]

Hypothetically, even if it was a 3 hour delay, what's the compensation required? All I can find is they need to deplane passengers, and allow refunds. But if you get a refund, you're not taking the trip.

 

[fly girl]

Hypothetically, even if it was a 3 hour delay, what's the compensation required? All I can find is they need to deplane passengers, and allow refunds. But if you get a refund, you're not taking the trip.

Here you go. Still some gray area and no doubt airlines will try and get away with the least amount possible.
3 hour delay food voucher is mandatory for all airlines. I know Delta has purchased pizza for passengers when it is late in the evening and food at airport closes. They also have brought out a cart with drinks/snacks.

Most provide hotel/transport vouchers for overnight delays. But heed my warning: if you are in NYC and the cancellations are across the board (ATC is horrific in NYC airports) be prepared they are going to run out of hotels. Book one yourself if you foresee the cancellation and submit receipts to the airline when you get to your destination. Otherwise you could be sleeping in the airport.





I do know a thoughtful email explaining how the delay caused personal disruptions sometimes leads to the airline giving you some miles. May not be much, but all you have to lose is 4 minutes of your time typing an email.

 

[sam_gordon]

Here you go. Still some gray area and no doubt airlines will try and get away with the least amount possible.
3 hour delay food voucher is mandatory for all airlines. I know Delta has purchased pizza for passengers when it is late in the evening and food at airport closes. They also have brought out a cart with drinks/snacks.

Most provide hotel/transport vouchers for overnight delays. But heed my warning: if you are in NYC and the cancellations are across the board (ATC is horrific in NYC airports) be prepared they are going to run out of hotels. Book one yourself if you foresee the cancellation and submit receipts to the airline when you get to your destination. Otherwise you could be sleeping in the airport.

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View attachment 911555

I do know a thoughtful email explaining how the delay caused personal disruptions sometimes leads to the airline giving you some miles. May not be much, but all you have to lose is 4 minutes of your time typing an email.

I saw those charts. But notice no airline gives cash for a three hour delay. Only three give a credit/travel voucher, and only one gives miles.

Yes, after three hours on the tarmac, they have to let you off and give you meal vouchers. You can get a refund also. BUT, getting that refund means you don't take the trip. They might rebook you on another airline (assuming there are seats available). But there's no financial benefit to even a three hour delay (unless I'm missing something), if you still take the trip.

 

[fly girl]

I saw those charts. But notice no airline gives cash for a three hour delay. Only three give a credit/travel voucher, and only one gives miles.

Yes, after three hours on the tarmac, they have to let you off and give you meal vouchers. You can get a refund also. BUT, getting that refund means you don't take the trip. They might rebook you on another airline (assuming there are seats available). But there's no financial benefit to even a three hour delay (unless I'm missing something), if you still take the trip.

That is how I interpret it too. No automatic benefit.

 

[gottalovepluto]

Yeah… this is the US, not the EU. If an airline eventually gets you to where they said they would you are entitled to a refund of $0.00

 

[EACarlson]

I saw those charts. But notice no airline gives cash for a three hour delay. Only three give a credit/travel voucher, and only one gives miles.

Yes, after three hours on the tarmac, they have to let you off and give you meal vouchers. You can get a refund also. BUT, getting that refund means you don't take the trip. They might rebook you on another airline (assuming there are seats available). But there's no financial benefit to even a three hour delay (unless I'm missing something), if you still take the trip.

That is absolutely correct. If you have status you have a higher likelihood of getting something, but it's all a customer service gesture and not a policy.