This was my first time renting an ecv in Disney and dealing with Apple. What a mess. First they were supposed to deliver by 10 am Fri Nov 2nd. It wasn't there, ok fine we had driven down a day early due to no power from Sandy, so we were at the resort already and jsut went swimming. 1pm, still no ecv. I questioned if they were a preferred vendor for drop off and this was confirmed so POFQ called Riverside to see if it was delivered there. We called Apple and they didn't know where it was. An hour later Riverside called and said they had it. We called Apple back and they told me to go over and pick it up! Um, no. After a tussle on the phone they agreed to deliver it. At 3pm we finally had the darn thing delivered to POFQ and then from luggage storage to our room via POFQ staff because they felt bad, but it kept going out of gear. When you turned left it turned off. On the phone again and 2 hours later we got a brand new one, but with uncharged batteries, so they put the charged ones in from the old ecv. We dressed for the last MNSSHP and headed off at 7pm rather than 4pm as planned. An hour in and it wouldn't go up inclines and then went out of gear right outside of New Fantasyland. The battery connections kept falling off and it wouldn't run. Disney to the rescue. They kept us calm as we called apple and begged for help. They went trick or treating for us, brought us water and pushed the broken scooter to guest svcs after giving me a wdw one for free for the night and since we missed the first parade gave us vip seating for the second one. Apple promised to have a new one waiting by 8am. 8 am comes and goes with nothing. We call again and they say we have to go to MK to get the old one before we get the new one after saying that we should leave it there. We said we'd already lost out on MNSSHP and a dining ressie and were now missing another one and they had 20 mins to get a fully charged working one. Finally 2 hours later they brought a new charged one and it managed to work, but I will never work with them again. They were rude, accused us of pratcially stealing the one left in the MK and still have not refunded us for basically 2 days lost. The cm's who helped us in MK told me the preferred vendor list will be revamped 1/1/13 and give WDW more legal ability to help out people like us when having problems with a preferred vendor. They said if enough complain a company will be removed. We met 2 others at POFQ with apple problems too. So they may not be on for very long.