App wallet shows "Child" tickets for adults

[houseofduck]

We recently bought the 15 month annual passes. I loaded them to the wallet in the app. When I look at the details, it shows all of the tickets as being "Child" annual passes. My email confirmation shows adult passes. Is this something that I need to correct before we arrive?

I remember seeing a thread about incorrect names being assigned to annual passes in the app wallet, but can't seem to find that thread. Is there a better number to call than the general guest services number?

 

[MinnieMSue]

Interesting. We bought 2 adult seasonal AP in March that are good for 15 months and I just looked and they also say child in the app. We won’t be activating them until June.

 

[DisneyElite4]

Same situation here - going in May.

 

[ramee]

Same.

 

[Charade67]

Same here.

 

[Charade67]

Same here.

 

[houseofduck]

Well, at least we are not alone!

 

[BVarn]

We bought four day three park park-to-park adult tickets and my app says four day three park one park per day child tickets. My tickets were supposed to be mobile so I was worried about it. I've emailed and called numerous times and they can't seem to change what the app says. All they could do for me was to change the tickets to will call and send me a new email confirmation.

I guess this fixes the problem with my tickets but it's odd that they can't fix their own app. Seems to be a common issue.

 

[princessebird]

I bought the 15-month annual passes as well, and they did show up as "child." I didn't worry too much about it because there's no such thing as a "child" annual pass. We activated our passes a few days ago. The guest services team member didn't say anything, and now the activated passes show up as "adult" in our wallet.

 

[BecuzImaLady]

Same

 

[TikiRob]

Same here!

 

[houseofduck]

I sent an email about the “child” passes through the app a few weeks ago. Yesterday, I received a reply. Apparently, there is a display error in the app. I was assured that there is no problem with our passes.

 

[DuskKodesh]

I did the same, got the same response. It's just an error,they assured me the passes were for adults. The exact response I gained was this:

Hello Dawn,

Thank you for contacting Universal Orlando Resort Guest Services.

I can confirm both passes are for adults. I may show as “child” because they have not been used; however, it should modify once you use them. You will not have any issues, if you do, visit Guest Services in park for assistance. I hope this information is helpful. If you have any other questions or concerns, please feel free to call us at (407) 224-4233, option five (5).

Again, thank you for contacting us. We look forward to entertaining you.

Maria
Coordinator | Guest Communication
Universal Orlando Resort