We stayed at the ASMo for 2 weeks in May of 2003. The Fantasia pool was closed the day before we got there and didn't open up again until the day after we left. I didn't find out until we checked in. I was sooooo disappointed, but I didn't have the good sense to think about switching resorts. They didn't offer us anything except a paper saying that the pool was closed. A free meal at the food court would have been nice!
We were staying in the Dalmatian section so we could easily get to the Mighty Duck pool, but that was too crowded. We walked over to the Music. Not a long walk at all, just right across a side street, but then again the weather wasn't like it might be in September. I thought it was terrible that they didn't let me know ahead of time. I was on the Disboards at the time, but didn't see the info posted anywhere. At least now we all have a "heads-up" before our vacation, so we have options.
When I first found out about this closure I called guest services and the lady that I spoke to was not very pleasant. I was very kind in explaining our situation about the last time we stayed at the Movies and she said that she was sorry (but sure did not sound it) that it has happened to two of my vacations, but there was nothing she could do unless I wanted to pay for an upgrade to a moderate as there were no rooms left at the values. She said that the resorts don't even know until just before the pools are going to be worked on. It's all up to the scheduling of the pool management company. She sure wasn't in to sprinkling pixie dust.
I got off the phone very upset, checked availability online. Lo and behold there WAS availability at other values. Come to find out she was only looking for "free dining" rooms. Well, of course, we all know that they are gone. So, anyway I called back - like I hear so many times here on the boards - and got the best gentleman. He was able to switch me and my package to another value with no problem. He couldn't be nicer. So if at first you don't succeed - now say it with me - TRY, TRY, AGAIN or maybe that should be CALL, CALL AGAIN!!!!!!
One last note - if you are there at Disney mostly for the parks, you'll be fine. You'll be at the parks most of the time - maybe you'll even be at the water parks. This time however, we are only getting 10 day passes for a 16 day stay, so to us it was major!