Anyone else with Comcast internet having trouble?

[disneysnowflake]

I can barely do anything on the internet.
I've tried to log onto the Comcast.net website, but it won't load the whole way.

We had cable trouble since Comcast took over from Adelphia. I had Adelphia internet since 2001.

Today I can barely do anything on the internet. I can't get in touch with Comcast. When I call I'm told there are too many other calls, the computer thanks me, and it hangs up on me.

I finally got a human being with Comcast. It was a woman who told me she'd look into my trouble. I sat like an idiot on hold listening to other employees talk with customers. I don't know what happened to the lady I was speaking with, but after 15 minutes she never responded. I said Hello and such many, many times. No response, just background talking.
When I tried to call Comcast back I got the same computer we're busy and hang up.

I wish I lived in an area with more internet choices. For cable internet my only option is Comcast.

I did the whole modem thing to see if that was the trouble with unplugging the modem, waiting and starting it up again. I've done the regular computer things I normally do like clear cache, etc. Nothing.

Since we are pretty new to Comcast I'm wondering if this is normal for Comcast.

Does anyone have any other advice for how I can get my internet to work? That is if this message even goes though. Sigh.

 

[Lisa L from MI]

I have had comcast for years and haven't really had any problems.
I just checked the comcast.net page and it loaded within seconds for me. It may be a problem in your particular area.

 

[LadyBears]

Comcast user here, too.


I have had no problems with them at all!! I just checked the comcast page & it came right up for me.

Do you have your computer set right? Is the firewall blocking the page? Do you have any pop up blockers blocking anything? I have found on the few occasions I have had problems - it wasn't Comcast, it was my settings....

 

[Charade]

I'm in PA and haven't experienced any problems.

 

[I Love Pluto]

PA - Comcast - no problems. Maybe it's still new in your area. I'm sure it will improve over time.

 

[Galahad]

We've had Comcast for years. They are out much less often the other services in my experience. And when they have an outage (all providers have outages) it is regional and not an nationwide thing. Here, their helpline gives recorded updates if they are having a problem (like "we expect your service to be restored by 6:00 p.m." and the like. I wouldn't worry about their general reliability, IMO.

 

[bicker]

No problems here in MA.

 

[LoraJ]

I'm not having any problems here in NJ.
We had problems with our cable boxes last night, but they were fine when we reset them.

try broadbandreports.com and check the comcast forum and see if others in your area are having the same problem

 

[izzy]

They just switched from Adelphia to Comcast in my area, too, and I understand that there have been a lot of complaints about connectivity. Not sure what's going on, but of course they keep telling customers that they're "working on it." They even mentioned on the Charlottesville, VA newscast the other night how many complaints the city is receiving about the internet connectivity. My brother just got switched from Adelphia to Comcast, and now he can only receive but not send e-mail. Like you, he can't through to Comcast either to find out what's wrong.

Good luck!

 

[minnieandmickeymouse]

I also had MAJOR problems when they switched me over.
I was WITHOUT internet sevice for 4 whole days! It was torture for me. I called every day, spending up to 30 minutes on hold, for them just to say, it should be fixed in 24-48 hours! I wasn't happy about that at all. They said on the news here in Vermont that up to 800 vermontors were without internet service.

 

[Cantw8]

YES...I am in Pa and two days ago I couldn't even access the DIS Board Do you have wireless? Try unplugging your modem from the cable box and the plug that goes from the modem to the wireless (if you have it)wait a minute and plug it back in. Works like a charm A very sexy friend told me this and he is always right and I am always wrong