Anyone else waiting on DPS? With a resolution

neener3

Mouseketeer
Joined
Apr 29, 2010
Messages
302
Just a little public service announcement...in case anyone else is waiting...


We got married February 15th, and sent our request off for the dvd and albums on March 28th. Every single day I check the mailbox like an eager puppy, and even though our 6 week mark was May 9th (and they say that the albums and dvd will reach you in 4-6 weeks), nothing.

I emailed yesterday to find out what was going on and was told that there is a back up with album orders since they've ordered so many and the company that supplies them hasn't sent them. That my dvd was ready but was held to be shipped with the albums. That they'll ship the dvd out today since I want it.

I don't know...I'm pretty ticked about it. Mother's Day went by and we had been planning on giving photos, our thank you cards aren't even ordered because we want a picture on them. I've been really happy with DPS, but 6 weeks went by and I didn't even get a courtesy "Hey, your pictures might not be there in six weeks." Nor was I given another option. We spent a lot of money on DPS adding a photo session, dessert party, and then the dvd. That would be $2150.00 extra in photography and pictures (That's the first time I added that up and I think I just about passed out).

So...really? $2150.00 extra, no courtesy phone call or email, and no other option available? They seriously don't have any other albums? I don't think I've been demanding at all with my wedding, but I don't think this is right. The albums aren't even in yet, so when are we going to get them? We're moving soon, so I suppose I need to contact them about that.

Sorry for the rant. :mad: I knew I shouldn't read emails before a coffee in the morning.
 
I sent Ruth an email yesterday that was much more tame than my rant ;)
Just expressing that I felt we added a lot of photography and was disappointed that we weren't contacted. She offered me a resolution that made us quite happy. We'll still be waiting on our albums, but at least I won't be checking the post every single day now! :goodvibes
 
disney is bribing her not to say anything else about the delay by giving her two nights in the castle suite next time she's down there ;-)
 

Hey, that would hush me up! :lmao:

I had quite a delay getting my proofs and proof album, but they came eventually...
 












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