Anyone else find survey at end of Disney calls hilarious?

[Boo Bear]

I only stick around for those surveys (and not just with Disney) if i have had EXCELLENT service. Just a few weeks ago i called to add to our resort reservation a request to have our room away from the smoking area due to my asthma. I also asked if she could stick on that we're celebrating our 30th anniversary. GOOD grief, you would think i told her i walked on the moon!! She was more excited than our good friends I could hear her typing madly and then she read what she had attached to my reservation ... Honestly, i was blushing just listening to her. I don't care if ANYTHING ELSE happens to enhance our celebration, she has already made it truly magical.

I followed this up by sending an e-mail detailing all i could about the call since i always write down names & times that i call anywhere, to let them know what great service she provided. I thought nothing of it until Monday the phone rang and the call display had that familiar 407 area code. After a brief freak-out when the caller identified herself as calling from Disney (eek has something gone wrong with my holiday???) i was informed that a special note was being included in her employment file and was being forwarded to her immediate superior as well. I hung up feeling like a million bucks, it truly does matter when we pay it forward

That's so awesome of you! You never know how greatly that might affect that woman's life. :good vibes

Think of the survey as you would a tip for a restaurant server.

Exactly!

 

[Suvadoo]

I try not to call the Disney customer service line if I don't have to, as I usually wind up on hold longer than I can stand, but when I do and I wind up getting a truly helpful and informative CM, I usually stay on to complete the survey at the end, as positive feedback can often be really helpful to Disney employees.

That said, I find the final question of the survey hilarious, and I'm a Disney person. The question: How would you rate your overall experience regarding this phone call? Press 1 for Efficient; Press 2 for Magical; Press 3 for Exciting; Press 4 for Informative; Press 5 for none of these.

Has anyone ever had an EXCITING or MAGICAL phone call with the IT or Customer service dept? Even when my questions are answered thoroughly and my wait time was minimal, I can't say I would go so far as to use either of those terms to describe a phone call. And why no option for those calls in which you don't get the help you need, or the reservation you really wanted? Why no Press 5 for for "Depressing" or 6 for "Frustrating"?

Anyway, it always makes me chuckle and was curious if I'm the only one!

I'm with you OP, the magical stuff is a lot too corny for my tastes. I think they should ask if your call was satisfactory. I'm also annoyed that their survey doesn't ask for any negative feedback. There are times, when I have been on the phone for 30 minutes and the problem remains unresolved. Disney doesn't want to hear complaints? I don't get it.

 

[cakebaker]

I have had ones I consider magical. The CM has gone above and beyond, been very very very nice to speak to, and has chatted with me like an old friend. I enjoy those calls and, when I hang up the phone, I am actually often in a better mood then I was before I called.

Same here- It's rare I hang up the phone from Disney CS unhappy and not more excited about our trip. If you can make me happier to spend money, that's got to be magic!

One of the reasons I keep my Disney Visa is the customer service with the Disney touch- what other company, after I'm done griping about some issue, wishes me a magical day? They say it like they actually mean it even though I know they're probably making some not so nice gesture into the phone.

I'd hate for Disney guest services to become like every other company I deal with- a call to who knows what foreign country with someone on the other end of the line named Joe who cannot speak English clear enough to be understood!

 

[pigletto]

I never bother because it is long distance. No way I am paying extra to give them feedback.

I spent almost an hour on an IT call the other day. However the guy who helped me fixed what 4 or 5 other people hadn't in over a year and refused to give up. I was so frustrated previously and he was awesome. I was beyond happy. So I figured at that point that he deserved the survey. And I hit Magical because I'm sure that's the trigger word to get him a good review.