We are dealing with Nick Cotton on the contract in ROFR that is similar to the one Disney just took from you. He has been really helpful and very responsive. I email him and he responds very quickly. In fact I emailed him with a question this afternoon and he responded about about 15 minutes later. Never had to wait overnight for a call back or response to a question. Their website is really easy to use looking at the listings. It's the only one that doesn't give me a headache.