Anyone booked/canceled Swan & Dolphin via SPG (starwoodshotels.com)?

[biggroofy]

I booked Dolphin a month ago thru http://www.starwoodhotels.com/. Upon completion of my reservation, I realized that they've charged one night deposit on my credit card on file. I've read that I can cancel anytime before Mar 2, 2008 without any penalty.

Today I called Starwoods Hotels and asked about if I can change from Dolphin to Swan. The staff said that I have to cancel my current reservation and then make a new booking for Swan.

I just canceled my bookings via starwoodshotel.com. The page displays a cancellation number but had no information about refund of my deposit.

Does anyone ever cancel a hotel reservation via Internet? Do they credit back to your credit card seamlessly?

 

[klofan]

I booked Dolphin a month ago thru http://www.starwoodhotels.com/. Upon completion of my reservation, I realized that they've charged one night deposit on my credit card on file. I've read that I can cancel anytime before Mar 2, 2008 without any penalty.

Today I called Starwoods Hotels and asked about if I can change from Dolphin to Swan. The staff said that I have to cancel my current reservation and then make a new booking for Swan.

I just canceled my bookings via starwoodshotel.com. The page displays a cancellation number but had no information about refund of my deposit.

Does anyone ever cancel a hotel reservation via Internet? Do they credit back to your credit card seamlessly?

I did cancel with them once. Even though I booked it online, I called to cancel it. It was just too difficult and the page to cancel wasn't working. In 4 days, I had the money back.

 

[biggroofy]

Thank you klofan. I was able to cancel the reservation from the web site, also received an email confirming the cancellation, but there was no mention about refund.

I will wait for a few days and then call the starwood guest service to enquire about the progress.