Kies99
I Can has Cheezburger???
- Joined
- Nov 9, 2006
- Messages
- 2,422
Anyone here own a SwitchEasy Canvas case for their iPad 2? It's a great case and really like mine.
Anyway, I went on an iPad forum and someone mentioned the hard shell on theirs was cracking. Sure enough, on mine in two of the corners there are these two very small cracks developing.
I contacted SwitchEasy through the "contact us" function of their website saying I had two small cracks and asking what their repair/warranty policy was. Not two hours later I receive and e-mail with tracking information and then 2 days later I receive a completely new case!
Now I can't say that the new case will hold up any better (in fact I'm holding the new one in reserve as the cracks in my original are virtually undetectable and not causing any issues now), but what AMAZING customer service!
Just wanted to share that it seems like there are still companies out there that want to keep their customers happy.
Anyway, I went on an iPad forum and someone mentioned the hard shell on theirs was cracking. Sure enough, on mine in two of the corners there are these two very small cracks developing.
I contacted SwitchEasy through the "contact us" function of their website saying I had two small cracks and asking what their repair/warranty policy was. Not two hours later I receive and e-mail with tracking information and then 2 days later I receive a completely new case!
Now I can't say that the new case will hold up any better (in fact I'm holding the new one in reserve as the cracks in my original are virtually undetectable and not causing any issues now), but what AMAZING customer service!
Just wanted to share that it seems like there are still companies out there that want to keep their customers happy.
