It's been a couple years since we had our encounter with Andy's. They did come for us at the pier. I can't complain about how long it took because I have no frame of reference as to how long other companies take to pick up. It seemed like a really long time considering how long it actually took to reach Andy's once the van arrived.
There isn't anything in your post to warrant this story but I want to tell you anyway. We didn't wind up renting from Andy's. The employee who handled our reservation tried to pull a fast one and as a result we walked out, crossed the street to a large hotel across the street and rented a car from another company who had a desk in the lobby of that hotel. I can't remember which car rental company it was but it was one of the big names. Their cruise ship rate was better than Andy's anyway.
The fast one Andy's pulled went like this. While the kids waited, dh and I approached the counter to rent the car I had reserved online. Dh started filling out the paperwork with the employee. Since dh was the driver whose license we were using to rent the car but it was my credit card we were using to pay for it, the employee insisted we had to buy full coverage insurance. That, of course did not make sense and I said I didn't understand that policy since it's never been asked of us before. She started to look unsure about it and said she would ask her manager. She disappeared into another room and when she came back to us, she said we could just pay a 75.00 fee. I said if we're going to rent this car we'll rent it at the quoted price without the insurance or this fee. She disappeared again and when she came back, she said she was mistaken, the fee was 50.00. I said no thanks and we left.
Be careful. Maybe, you won't have any problems with Andy's, but if you do, don't forget you are walking distance from other car rental agencies and that they also have pretty good cruise passenger deals. I'm thinking it was Avis we dealt with. Whoever it was, they were very accommodating about returning us to the pier.