MAGIC VACATION TITLE
Earning My Ears
- Joined
- Dec 22, 2020
Magic Vacation Title - Official News
We take this matter very seriously and wanted you to know what steps *** is taking regarding the email virus attack on Monday, 12/21/20
Virus Limited to One Email account - It was confirmed by third party IT Security reps that one email account was infected with a virus which started a series of spam, spoofs and malware emails to everyone that communicated with that account.
Local and Federal Agencies notified within 24 hours of containment
Third party businesses notified - such as Disney, vendors, DVC Resale Market, Google, etc.
Current Customers are in process of being notified by phone and email. Historical customers will be notified by email. Let the Customer Care rep know if you have received any emails and report the type of info contained.
Database information was NOT accessed in Cyber Attack
New procedures are already in place for current and new customers - You will be notified of these when you are contacted by our Customer Care department to sidestep spoof attempts.
RECOMMENDATIONS:
Do not open ZIP files from ***. We never send ZIP files or Archive files with passwords. Zip file attachments are labeled as such and contain the virus that infected the email account. Because this virus attack is circulating heavily in businesses and personal accounts, be vigilant about opening these only when you are expecting one from a trusted source. Being informed and careful will help end this spread, (much like Covid 19.)
Report any additional concerns or questions directly to us so that we can assist and update reports to the authorities. 407-488-1330 and dial 1 for Customer Care.
We are quite serious about urgency and broad response in this matter and if we have not yet addressed your specific concern, feel free to contact our Customer Care department and ask the question.
Sincerely,
Magic Vacation Title, LLC
This is a follow up from Magic Vacation Title, LLC
Note that only one email account was accessed in a cyber attack. Social Security info which is stored in a secure database wasn't hacked. Only the email info from one account was accessed and is now being spoofed.
We became aware on December 21, 2020 that one of our email accounts was breached. This is to notify you that if you conducted business with us recently or historically, your email info may have been compromised. You will know if it was by the numerous spam emails that may have started coming your way.
What you need to know and do:
1. There may be annoying spam to the customers that were addressed inside of that email account. Ignore those and report them as spam.
2. Do not click on any ZIP files from our company or anyone unless you trust the source. We do not send those. They may contain malware or ransomware.
3. There may be phishing emails coming as well that look like they are from us asking for money to close the transaction. Use common sense, Ignore them and do not respond.
4. Report any of these emails you may receive as spam.
5. If you receive a notice with wiring instructions, even if you think it is appropriate, call our office to verbally verify the wiring instructions. As they may attempt to "spoof" in order to get you to divert your funds to them.
6. As a precautionary measure, If you used a credit card as a deposit, you may want to keep an eye on that account for any suspicious activity although we cannot confirm if any of that info was compromised.
7. We believe the breach was only to one email account, and the Title and Escrow software was NOT compromised.
*** is notifying the appropriate authorities and publicly notifying it's customers of the affected data breach. Meanwhile, we have employed some new policies around wires to have personal contact for verification prior to sending and not relying on email info regarding sending money. We will be reaching out personally to every customer we currently have in process with further instructions.
We regret that this cyber attack may impact you and we will continue to be vigilant to protect our customers' information. Now that we have eliminated the threat to our system, our ability to conduct business safely is not compromised in any way. And we will be taking further security steps to ensure that transactions can proceed without delay.
Sincerely,
Magic Vacation Title, LLC
We take this matter very seriously and wanted you to know what steps *** is taking regarding the email virus attack on Monday, 12/21/20
Virus Limited to One Email account - It was confirmed by third party IT Security reps that one email account was infected with a virus which started a series of spam, spoofs and malware emails to everyone that communicated with that account.
Local and Federal Agencies notified within 24 hours of containment
Third party businesses notified - such as Disney, vendors, DVC Resale Market, Google, etc.
Current Customers are in process of being notified by phone and email. Historical customers will be notified by email. Let the Customer Care rep know if you have received any emails and report the type of info contained.
Database information was NOT accessed in Cyber Attack
New procedures are already in place for current and new customers - You will be notified of these when you are contacted by our Customer Care department to sidestep spoof attempts.
RECOMMENDATIONS:
Do not open ZIP files from ***. We never send ZIP files or Archive files with passwords. Zip file attachments are labeled as such and contain the virus that infected the email account. Because this virus attack is circulating heavily in businesses and personal accounts, be vigilant about opening these only when you are expecting one from a trusted source. Being informed and careful will help end this spread, (much like Covid 19.)
Report any additional concerns or questions directly to us so that we can assist and update reports to the authorities. 407-488-1330 and dial 1 for Customer Care.
We are quite serious about urgency and broad response in this matter and if we have not yet addressed your specific concern, feel free to contact our Customer Care department and ask the question.
Sincerely,
Magic Vacation Title, LLC
This is a follow up from Magic Vacation Title, LLC
Note that only one email account was accessed in a cyber attack. Social Security info which is stored in a secure database wasn't hacked. Only the email info from one account was accessed and is now being spoofed.
We became aware on December 21, 2020 that one of our email accounts was breached. This is to notify you that if you conducted business with us recently or historically, your email info may have been compromised. You will know if it was by the numerous spam emails that may have started coming your way.
What you need to know and do:
1. There may be annoying spam to the customers that were addressed inside of that email account. Ignore those and report them as spam.
2. Do not click on any ZIP files from our company or anyone unless you trust the source. We do not send those. They may contain malware or ransomware.
3. There may be phishing emails coming as well that look like they are from us asking for money to close the transaction. Use common sense, Ignore them and do not respond.
4. Report any of these emails you may receive as spam.
5. If you receive a notice with wiring instructions, even if you think it is appropriate, call our office to verbally verify the wiring instructions. As they may attempt to "spoof" in order to get you to divert your funds to them.
6. As a precautionary measure, If you used a credit card as a deposit, you may want to keep an eye on that account for any suspicious activity although we cannot confirm if any of that info was compromised.
7. We believe the breach was only to one email account, and the Title and Escrow software was NOT compromised.
*** is notifying the appropriate authorities and publicly notifying it's customers of the affected data breach. Meanwhile, we have employed some new policies around wires to have personal contact for verification prior to sending and not relying on email info regarding sending money. We will be reaching out personally to every customer we currently have in process with further instructions.
We regret that this cyber attack may impact you and we will continue to be vigilant to protect our customers' information. Now that we have eliminated the threat to our system, our ability to conduct business safely is not compromised in any way. And we will be taking further security steps to ensure that transactions can proceed without delay.
Sincerely,
Magic Vacation Title, LLC
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we share your concerns. Sadly all attempts to get clarity from the agent supposedly dealing with it, or the broker, have gone unanswered. Looks like we’ll have to call them later (international buyers).
