So I, as the glorified secretary, was asked to order boxed lunches for a meeting we had here from 12-1. I placed the order at 11:20 (it was for 12 lunches). The business is 3 miles from here. I could have picked it up but I figured why waste my gas. I could not go for my own lunch until the food arrived. At 12:15 I called to see where the food was. The first 5 times I called I got a busy signal, then I got voicemail 2 times, then I finally got a live person who said it would be 5 minutes. So the food finally arrives around 12:50. More than an hour and a half for rolled, cold sandwiches. I told the delivery girl that it was totally not her fault but that we should be getting a discount because that was too long to wait. And that if there was a problem - with delivery or whatever - they should have called. I also told her that now I had to figure out what to eat - that none of the lunches were for me and that I had to wait for the delivery before I could have my lunch. She offered to fix me a sandwich and bring it back. I declined because I had just eaten there Friday. I was not mean to her at all - I told her that I knew it was not her fault. And that I would call the manager later. So about 10 minutes later I see her pull up again. She had gone to Panera and bought me a sandwich and soup. I thanked her very profusely and told her she didnt have to do that. So I was already feeling guilty, then after she left I realized the sandwich was a panini and I cant eat that bread due to my TMJ (too chewy). So I gave it away. So now I feel bad that not only did she get me a sandwich, but I couldnt eat it.
While I was out doing errands the manager called me. I am getting ready to call her back. I want to stress how great her delivery person is to do this - and make sure she gets reimbursed. Even if I have to do it myself.
Am I crazy for feeling guilty? Im not even mad at the restaurant any more I feel so bad. Should I do anything other than talking to the manager?
While I was out doing errands the manager called me. I am getting ready to call her back. I want to stress how great her delivery person is to do this - and make sure she gets reimbursed. Even if I have to do it myself.
Am I crazy for feeling guilty? Im not even mad at the restaurant any more I feel so bad. Should I do anything other than talking to the manager?
). I then told her what she had done with bringing me lunch. I told the manager that I wanted to make sure she was reimbursed - and I would reimburse her if necessary. She said that she would take care of it. And that the delivery girl hadnt even told them about it. I told the manager that she should be recognized for going above and beyond and that they should keep her. She said they definately were going to. 
.
