All Star Mugs: now for length of stay only

[RHSgrad03]

Disney is a multi-billion dollar company who loves their "guests." Well they obviously don't love them enough to go through with this stupid plan. It may be 100 Years of Magic in the parks, but it's 100 Minutes of Waiting in line at the All-Star food courts to get your mug scanned. Not good.

 

[rhodesdkd]

ok lets not get ahead of ourselves......they have not done anything yet.I called pofq and spoke with the resort mang. because i will be there in march and he said that they will honor the mugs i got at por in august and said that i could bring them back as much as i wanted as long as it was por or pofq.When i purchased my mugs at por in march i knew i would be back in august so i triple checked the policy with the front desk and food court mang and was told they are good for as long as i came back to that resort.

 

[DancingBear]

You never know what will stir up the DIS! I always enjoy these passionate threads. Nobody asked, but my 2 cents:

1--Let's not assume that this is going to be a logistical nightmare. Sounds like this system has had a significant test run at the water parks. Sure, there will be a learning curve, as with FastPass, but doesn't sound too complicated.

2--This is just a guess, but I would assume that Disney has been more concerned with folks filling up their thermoses, cups from home, etc., than with return visits from loyal customers.

3--I don't know how you compensate those who were given incorrect info by CMs in the past about lifetime use and use at different resorts; however, if you can put this aside for a moment, how do you feel about the one resort/one stay program? For me, it's still a pretty good deal. We stay for a week at one resort, and it only takes 5 refills or so to "get our money's worth." Again, if you set aside the inconsistent info and enforcement history of this program, it doesn't seem outrageous to me. I'd rather have them try to make more money selling soda (which I can elect in or out of) than cutting back stage show performances and such.

4--It's interesting how things become "fact". Disneyland Paris is not a failure. It's been making money for several years now, after a major debt restructuring in the mid-'90s. The Walt Disney Studios park just opened next door. And the way the overseas parks are structured, Disney didn't take a huge hit for the slow early years.

 

[DancingBear]

Okay, I just read the other thread on this same topic and I have a thought about compensating those who received wrong info from CMs in the past that the mugs were good for life/good at other resorts.

I assume that your complaint is that you were induced into buying the mugs by this promise. If so, would you be satisfied if WDW agreed to buy back your mugs for the original purchase price?

 

[gepetto]

Originally posted by Geoff_M


If the people in the waterparks can figure it out, the people in the resorts will too. Why don't we all wait and see if it's a problem before we start bombarding WDW with nasty-grams?!?!?

I posted the same thing on the other mug thread!! We don't even know if it's even going to be used in all the resorts. They may in fact let you use old mugs from that particular resort and just buy a sticker for it. This system works well at the water parks. Why couldn't it work just as well at the resorts???

Also....every time I bought a mug it was clearly posted somewhere in the food court "good for your entire stay". I distinctly remember seeing it at both at Polynesian and AKL.

 

[Poohbear123]

Since reading this thread, and responding to it, yes I am still a LITTLE Upset over it, but, one bad apple DOES spoil the WHOLE BUNCH! (I am talking about those who abused this system). Anyway, after reading the latest threads, I have decided that when I go on my trip in 9 days, I will check this out! IF they opt for me to BUY a sticker, and it costs about 5.00 for my length of stay, I will DO IT! However, if I have to buy a NEW mug for 10.00 I will NOT do IT! I really do not go to the food court all that much, and only use it 2-3 times a day if that! Thanks for ALL the info Dancing Bear and Geoff_M!

 

[WDW2002]

Originally posted by Poohbear123
I really do not go to the food court all that much, and only use it 2-3 times a day if that

Isn't a $10 mug paid for with 4 fill ups? Drinks are generally $2.50 a piece so, even if you only use it one time a day during a 5 day trip you have more then paid for it plus you have the mug to use at home. Even with the scanning thing it still sounds like a great deal to me.

 

[dcedwards]

It is interesting to read both threads on this topic. What I think is being missed here is the fact that it is okay to let Disney know what you are thinking. If you think the program would be good and could work, then tell them. If you have concerns over the proposed program, then tell them your concerns, politely.

As I posted on the other thread, sometimes "the little things" can be overlooked when implementing a new program. Perhaps we could have some influence on the final policy by expressing our concerns to Disney.j

I was one of those told on five different trips that the mugs were not only good for our current stay but all future stays at that particular resort. When I questioned, including the management, on this policy they assured me it was Disney policy, also. This seems to have been verified, at least at the POFQ, by the mgr. there.

However, I was also told that I could not use it at any other resort, just the one I purchased it at (or its sister resort in the case of PO). Yes, the sign says good for the length of stay and that is not incorrect but as I recall, and I could be wrong, it doesn't say ONLY for your length of stay.

Honestly, I think the problem happens when people use mugs from other resorts, fill up large cups that aren't from the resort, etc. Unfortunately, those who demonstrate this behavior tend to ruin it for others.

I'm not sure what the perfect solution to this would be but I do know that if I am concerned about something that it is my responsibility to let Disney know what Ihave heard and what my concerns would be. Then, all I can do is wait and see what happens and what the program finally ends up being. As I recall, someone mentioned that this was a test program, too. So, you never know what will happen in the end. But, it seems that Disney does tend to listen to guests. The boats to DTD from PO have now returned and at one time Disney was saying they were gone for good. Perhaps the comments received from guests made a difference. I think it is worth the effort. I will let everyone know what I hear when Disney responds to my email.

 

[DMRick]

DMRick and I had a good go at this topic a couple months ago. And as stated above, he did the right thing by calling the CM on the carpet when it was clear that they were giving out bad information.

Actually, I'm a female..everyone assumes I'm a male with the Rick in my name.

It didn't matter that I asked why she was telling people it was good for life. The manager and several suits were in the foodcourt at POR (looking to get ready to redo it), and they got into the conversation. They pretty much said they don't care who uses what for the drinks.
I haven't changed my mind..I still feel if CM's said it was good for life, then they should have been retrained.

 

[manning]

Dcedwards -- Amen! It's like voting. If you don't vote, don't complain. If management knows the feelings about this system they may come up with something that may satisfy most everyone.

I posted an idea about how to do it on the Vacation Club board. It may work, it may not. Also sent it to Disney. They may like what I said or ignore all or part of it completely, but they have my input to help make or change a decision if they are persuaded.

There have been times I had to make policy and had someone mention something I never thought about.

 

[Geoff_M]

Actually, I'm a female..

Oooops! Sorry about that. I fell into the same "trap".

I agree that this is one of the best "right hand/left hand" examples I've seen.