Alamo Car Rental

[jekjones1558]

did you do this with a coupon? I will be arriving during the day.

I booked a car with a cheap rate and entered my Quicksilver number. When we got to the airport we went to the Quicksilver line but were told we just needed to go across the street to the booth where the cars are. I was GLAD because the Alamo line in the airport was very long. (See above post for how to get a Quicksilver number.)

 

[lawgs]

supposedly, the rules for joining QuickSilver are changing and they are in the process of deactivating the "kiosks" according to the Alamo QuickSilver representative we spoke to when we were having trouble entering our QuickSilver number for a rental this fall

there will be a mininum number of rentals you must have now in order to be able to apply

we tried to re-apply, but he said we could not until we had met that minimum ( we had not rented with alamo in the past year, that is the reason he said our number was deactivated; he also said there were thousands of people in the same situation as us )

my guess would be that those who had used the "program" within the last year still have their number "active" but in order to keep it that way will/might have to meet the minimum number of rentals in the year in order to maintain membership

 

[maraakl]

Originally posted by jekjones1558
I booked a car with a cheap rate and entered my Quicksilver number. When we got to the airport we went to the Quicksilver line but were told we just needed to go across the street to the booth where the cars are. I was GLAD because the Alamo line in the airport was very long. (See above post for how to get a Quicksilver number.)

I have Quicksilver. But, I also reserved using a BJ's code and coupon. I would love to avoid the line, but, was told you cannot do this with a coupon, so, that is why I asked.

 

[maraakl]

I have never used my QS number for any rental. I was having a problem getting the coupon to work with my number. So, I called QS and they removed the corporate code from my QS profile and I was able to secure a great rate with the coupon.
The initally told me that my QS number was deactivated, but, I told them that I could make reservations with it, just not with the coupon in the reservation.
I later went out to modify my QS profile and it was still there.
To do this you have to make like you are trying to enroll.
This entire procedure took about 4 months( off and on) and many, many phone calls to customer service and QS. I finally found one agent that did have some knowledge and could do more than read words off a screen.
My friend who is going at the same time also rented a car with his QS number and coupon, and had to call QS to get the corporate code removed.
Hope this helps someone.

 

[lawgs]

maraakl

have you had alamo rentals in the last year??

just tried using my QS # , agent on the reservation line said it was "deactivated" since we have not used it in the past year

she said we would have to re-enrol but they now have a requirement of 5 rentals before you can apply

just wonder if we are doing something wrong or if you have a phone number we can call to sort this out ( hope it does not take 4 months ), but the 5 rental minimum seems to be a "bump" in getting re instated

 

[maraakl]

lawgs,
No, I have never rented a car with Alamo since I joined QS in the late 90's.
They told me many times I had been deactivated but, when they actually went to a reservation screen and duplicated what I was doing, low and behold they realized I was NOT deactivated.
I called their customer service number .
Here is the complete information for that number and I hope it helps.

1-800-445-5664. We are open Monday
through Friday from 8:00 am to 8:00 pm EST or Saturday from 9:00 am to 5:30
pm.


Have you tried to make a reservation with your QS number without changing the code or adding a coupon?

also, if you are signing on via Alamo.com and your name and QS number show up, you have not been deactivated.

 

[lawgs]

maraakl

tried all those things and NADA....all i get is


Quicksilver Member Id Not Found

even though it is there when i sign into alamo.com

but i see tonight they have something called Reserve Plus but cannot use it either since it requires quicksilver #, must be something like Quick Rent

anyhow, will call the number tomorrow to see what their spin is

 

[maraakl]

Very weird, indeed.
Good luck with your phone calls.

 

[aprilgail2]

Originally posted by lawgs
maraakl

tried all those things and NADA....all i get is


Quicksilver Member Id Not Found

even though it is there when i sign into alamo.com

but i see tonight they have something called Reserve Plus but cannot use it either since it requires quicksilver #, must be something like Quick Rent

anyhow, will call the number tomorrow to see what their spin is

I called their main number last night and just asked the guy if I was a quick silver member, he said yes and gave me the number....I tried the quicksilver number but they are not open 24 hours so I figured I would gine the main rental number a shot and it worked..I just added it to my reservation and I am set to go now.

 

[maraakl]

I called Alamo at the Orlando airport. They told me that with a QS reservation all I needed to do was go to the garage, select the car and go to the checkout kiosk and give them my license, reservation number, credit card and coupon (nothing mentioned about my QS card, but, you can bet I will have it with me). Sounds just like the procedure for National, which pleases me to no end.

And, just to be on the safe side, I am going to call again and ask.

 

[granmanh603]

I got an email from Alamo last week saying that they where upgrading their system Aug 16 to 22 and something about having to update your profile or it would be lost but I couldn't get into their system at all last week to do that! Hope this info helps.

 

[maraakl]

I called again and received the same response. This sure beats the QS line.

As to the profile update thingie.
This is what it said. It has nothing to do with Quick Silver. It is about alamo.com If your profiile is current, you will be fine.


Dear Valued Member,

The Alamo.com Membership program is in the process of a system upgrade to afford Members with the best rates and features available through our Web Site. In the future Alamo.com Members will benefit from additional discounts off already low Internet rates through email and online offers. We are also working to incorporate your online experience with your offline, rental experience.

In order to participate in this Member upgrade, please ensure that your Member Profile is up-to-date with your current Driver’s License Information and Address. You may update this information by logging into Alamo.com through August 15th, 2004. Please note that between August 16th and August 22nd, 2004, we be upgrading the system and will not be able to accept updates to your profile during that time period. However, the site will be active and we will be able to process all your reservation requests. If you have not updated your Member Profile with the required information prior to Aug 16th, 2004, you will need to create a new profile when we re-launch Alamo.com Membership on August 22nd, 2004.

Alamo thanks you for your continued support.

The Alamo.com Membership Team

You have received this message because we recognize you as an active participant in the Alamo.com Membership program and this message provides an important program update. If you are not already opted in to receive promotional emails from Alamo, this message does not indicate that you have been subscribed to our Hot Deals list and we will only use this address to communicate program updates to you. If you have received this message in error or no longer wish to receive emails regarding your Alamo.com Membership, please contact the E-Business Department at the address below.

© 2004 Vanguard Car Rental USA Inc., 200 South Andrews Ave., Fort Lauderdale, Florida 33301

 

[deelovesdis]

For the great rates on National- did you got to Nationals website or to ORbitz, travelocity, etc???

I have the entertainment book and I belong to BJ's. I will use the promo codes to see what I can get for next month. $115 sounds great. I am hoping for a great rate too, will check tomorrow am.
I too had a couple bad experiences with ALamo. When they were located off airport, the shuttle never came, we kept waiting, it ended up being three hours, finally we just took a taxi to the hotel. I rented from someone else the next day. THank goodness I was able to get a good deal at the last minute. I was quite annoyed.
I went on Thrifys website, the rate is amazing, however Mousesavers had nothing good to say about Thrify.

 

[jekjones1558]

Also, Thrifty is not in MCO. You need to do the shuttle thing (which we really dislike).

 

[lawgs]

re quicksilver program

just got off the phone to quicksilver information.....to inquire about my quicksilver number not being recognized

she said anyone who has not used Alamo within the last year should or would have been purged from the system with the new rules introduced for Quicksilver

in order to apply for it now, you have to be either a coporate member or have rented from Alamo at least 5 times ( which makes sense -- customer loyalty for the perk )

she said there are still some kiosks in some locationa and that the information she had on her screen said Orlando has a Quicksilver line ( she was not sure about the "go directly to the garage" situation for Orlando )