Flew in January and they were great. Picked seats 24 hours prior to check-in, almost had the hole plane to choose from. I printed my return boarding pass from Boardwalk Business Center for free. We will fly Air Tran again. Even with reserved seats, families with young children, carseats were preboarded. They were also very helpful when all the flights were cancelled due to bad weather in Baltimore. They got us out first thing the next morning. They also offered 2 R/T tickets for each seat that a person gives up the next day. Plus hotel, food and transportation.