Ugh Ugh Ugh, Rexall rant!!!
I went to my local Rexall yesterday to take advantage of the double S$50, G100 coupons. I had to pick up 2 $50 gift cards for staff members but my total was over $160 so definitely more than the $50 spend pre-tax.
The cashier was pretty scattered, he was trying to get done so he could go on a smoke break with a friend (hs friend was in front of me in line and they were chatting). He scanned both codes but when I went to pay he hit "cash" instead of "credit".
This started a whole mess of different staff trying to figure out what they could do to fix it. After trying to void the transaction (would not work because of the gift cards!), trying to return the transaction (again, would not work because of the GC), trying to ring everything through as a new transaction (guess what? Yeah, those gift cards!) they finally decided to ring everything else through as normal then adding on $100 "sundry" to get to the right amount. Well...that also did not work because their "sundry" category has GST/PST so the amount was off. Finally, they decided to add in an amount under "sundry" that was $100 minus the taxes (anyone who works in finance knows this is not going to be right but whatever...).
Then it came to the AM coupons. One of the 4 staff members there said that she would not scan the AM coupons again since they were already scanned in my original transaction and that it would definitely work. Fine, whatever, I was going to be late picking up my son after school so I took my new receipt (which showed the 7 base AM) and a copy of the messed up receipt that shows no AM at all and got the cashier to write a note on it about the 200 bonus miles.
Woke up this morning and checked my AM account...7 base miles and that is it!
So, now I have to go back there today and get them to manually add them. The worst part of all of this is that the git cards are for two staff members' birthdays and I am worried that when Rexall voided or reversed or refunded the original transaction they might have voided the cards. The Rexall crew said that would not happen but they also said that the bonus miles would show up so who knows...
What a giant PITA, I was really hoping to get those AM into my account today so I can book a car rental for our 2 week Ottawa trip!