We flew with them Oct 10, 2008 and return Oct 19 2008 direct Detroit-Orlando. We booked about 5 or 6 months prior and chose flights that worked for us but they changed them twice, both flights. We lost out on a shuttle bus we had arranged with a bunch of friends and had to rent a car. Coming back, the flight was changed from late afternoon to mid morning. If it weren't for the fact we had booked the Hyatt off Hotwire for $82 it would have been a complete waste. The first thing we did after checking into the hotel is go back to the counter to make sure the flight had not been changed again.
Flight from Detroit to Orlando had a family of some 30 people who were determined not to sit down until they were all seated together. The gate agent had to come in the aircraft and sort it out. The gate is very close to the end of the runway so it is a short taxi. The entire safety briefing was done in about a half minute with the in charge FA telling one of the other FA's over the intercom to "keep up" The entire flight was a joke.
Return flight was uneventful. Had we never experienced the first flight we would have had an entirely different view of them. THey do offer a light snack such as pretzels and pop/water/juice/coffee. XM radio in the armrests and they don't charge for headsets, you just have to ask for them. The service is basic but then again it's just a little over 2 hours.