Air France about killed me - and I haven't even flown with them yet!

[RadioFanatic]

So this past Sunday, I was trying to buy plane tix for Paris - we're going for Thanksgiving weekend, and I found a great sale with Air France - $400 round trip from JFK. So, I attempted to buy the tix. First time i got them, I then immediately realized that I had us flying out of Newark and flying into JFK - panicing, I had to wait two hours until Air france opened at 10 am to get it fixed. Thankfully they immediately voided the transaction and just told me to rebook it and be more careful next time, which I immediately agreed to.

Then I tried again to get the tix. Once I would get all of my cc information in, I would hit confirm. Each time in response it would say (and I quote) "Your information is incorrect. Please change it." No more, no less. so, thinking it may have my older address as I recently moved, I changed it and hit confirm. same message, no more no less. did it again. same thing. tried different credit card (which i know i was stupid to do as it was also my bank card), same thing.

so then I decided to get on website for the first card and found out that my high credit was GONE even though I had no charges on it at all. totally freaked out and called company - air france had 4 holds on it for the amount of the tix. found out bank card was the same thing with 2 holds.

A long story short, I was on the phone with the card company and air france for FOUR hours to finally get it fixed and the holds all just went off today.

This was the most stressful thing I've experienced financially since someone stole my credit card number - in france - in 2002.

Do you think it's something about me going to France?

The trip better be worth it!

 

[Disney Ohana]

Think i would consider someplace more "magical" !

 

[CarolA]

Think i would consider someplace more "magical" !

Paris is magical....

Air France is not however...

Customer service is not thier stong suit, but once on board it's not bad....

Have a great trip, I am jealous!

 

[bavaria]

Think i would consider someplace more "magical" !

I wouldn't just a entire country by such an experience.... the airline yes, the destination, no.

FWIW I've had similar issues in past for instance on United.com it would not take anything but US based credit cards, much as the OP stated above. I understand the frustration.

 

[CarolA]

I wouldn't just a entire country by such an experience.... the airline yes, the destination, no.

FWIW I've had similar issues in past for instance on United.com it would not take anything but US based credit cards, much as the OP stated above. I understand the frustration.

On no, the best was trying to buy tickets on Olympic airlines in Greece. Basically they couldn't figure out how to sell to anyone who wasn't Greek, it was a riot, the agent kept saying "An American wants to buy a ticket? Can we do that?.... (Although after I flew them I realized that they had been trying to warn me to RUN.....)

 

[mom2my3kids]

This happend to us the other day with UPS online. It kept saying card invalid so we kept trying because we knew the card was valid. So we went and checked our paypal because credit/debit card was attached to paypal and they put a hold on money plus 3 additional attemps. They say they never took any money out so we will see in 2 days that is when the holds are suppose to come off.