After filing AON cruise insurance claim how long until you heard back?

[Dznypal]

We used a different ins for a cancelled cruise but had to deal with United. By chance when you canceled the flights did you get the usual credit. We canceled before Covid and my mom was placed in hospice. Ins told me I had to wait till the credit expired and get a letter from United saying credit expired without use. Problem is because of Covid they kept extending the deadline. Finally after almost 2 years I got a hold of the right person at United who had the power to actually issue me a refund. Good luck. It can be a pain
But usually works out

 

[aboveH20]

We had to file a clam via a 3rd party that wasn’t Aon, it took us 5 weeks to get paid.

Five weeks seems reasonable -- I say that now that I'm into week 9. When we first canceled I thought we would be rebooking a different winter cruise, which obviously isn't going to happen.

I have to say calling it "cancel for any reason" insurance sounds much more user friendly that it actually is!

 

[aboveH20]

Ten week update

We finally heard from AON a couple days ago. As I've been prepared for, settlement will be future cruise credit, not refund. Fortunately this forum prepared me for that likelihood or I would have been more upset than I am! I realize it's better than nothing, and I take responsibility (grudgingly) for not reading entire 33 page insurance disclaimer when I purchased it, but still not happy.

The cruise was to spend time with our son whom we haven't seen in almost two years and escape NY's winter! Now we have to schedule a cruise because it's use it or lose it and definitely won't be able to go on a cruise this winter .

AON said we would receive details under separate cover, so still don't know what final amount will be or when it will expire.