maroo
DIS Veteran
- Joined
- Aug 3, 2008
- Messages
- 8,036
We went to a hotel in a major chain this weekend. I called to make sure they had a room with a roll-in shower available and was told they did and we were set up. They even had a special department that made special reservations, not unlike Disney.
When we checked in the hotel, however, they did not have ANY rooms with a roll in shower... Not that they were full of other people - they did not have one at all.
I have done some research in the last couple of days and I now know that they are indeed supposed to have one. Brand new hotel with 94 rooms should have at least one roll in shower room for a guest with a disability...
I honestly assumed that the hotel DOES have one, but that the staff (all the way up to the general manager, who I talked to during our stay) just did not know where it was?
But now this major hotel chain is saying that they have no roll in showers at this new hotel? 
I have tried to call the hotel guest services for two days (national number) and no one wants to help figure it out. I am not one to want to sue. I don't even want my money back (even though we had to change our plans for the next morning since Lauren could not even take a shower.) I eventually told them I will call the ADA enforcement people instead and they said, "OK."
So now I have called the ADA and they have asked me to file a complaint!
I have never done this before...
Have any of you guys encountered something like this? Am I overreacting?
When we checked in the hotel, however, they did not have ANY rooms with a roll in shower... Not that they were full of other people - they did not have one at all.
I have done some research in the last couple of days and I now know that they are indeed supposed to have one. Brand new hotel with 94 rooms should have at least one roll in shower room for a guest with a disability...
I honestly assumed that the hotel DOES have one, but that the staff (all the way up to the general manager, who I talked to during our stay) just did not know where it was?
But now this major hotel chain is saying that they have no roll in showers at this new hotel? I have tried to call the hotel guest services for two days (national number) and no one wants to help figure it out. I am not one to want to sue. I don't even want my money back (even though we had to change our plans for the next morning since Lauren could not even take a shower.) I eventually told them I will call the ADA enforcement people instead and they said, "OK."
So now I have called the ADA and they have asked me to file a complaint!
I have never done this before...
Have any of you guys encountered something like this? Am I overreacting?
