Aaaaaagh Virgin!!!

[Mrs Hobbes]

It took 21/2 hours to book our flights yesterday with Virgin

DH called to book our flights, he was on hold for 20minutes only to find out that the our chosen dates had sold out of miles plus money flights. So DH had to hang up to discuss with me what we wanted to do. We decided on our new dates, checked availability on the website and then called back.

On hold for eternity again so decided to book online instead. We filled in all the details and clicked confirm to get some strange error message about the billing address not matching the card. We rechecked everything and tried again, same message. We rechecked again and tried the third and final time and got the same error message again and our booking was cancelled.

DH went back on the phone to ring Virgin and book over the telephone. Whilst he was on the phone Barclays fraud prevention telephoned us and left a message. They had put a stop on our card due to the three failed attempts on our card. Of course we didn't know this as we were currently on hold with Virgin.

DH finally gets through to someone and was able to book our flights. This was difficult because the person on the phone didn't have a very clear English accent and found it hard to understand my DH DH was getting very frustrated at this point.

We then get off the phone to find the message from Barclays so DH calls Barclays, explains the situation and gets the stop taken off the card. However he then has to call Virgin a thrid time to make sure that the payment for our flights had gone through due to the stop on our card

However the good news is that our flights are now booked and our accomodation so we are all ready to go Just need to wait until Monday 9th February - Monday 23rd February 2009

 

[Snowy-girls]

Oh Emma what a nightmare.I am glad you got it sorted in the end.Happy planning .x.

 

[ali5on]

I sympathise fully with you as I had a similar experience in November when I booked our flydrive with Virgin. When I tried to book online I got an error message so pressed the back button and tried again but still no joy. We phoned the helpline and hubby became very irate talking to someone who he couldn’t understand and who kept asking for a booking reference when of course we hadn’t got that far! He eventually gave up and phoned back and insisted we did not get put through to India. The girl from Virgin was then able to book our holiday for us saying that there was no record of the online booking. All was well until a few weeks later when we received 3 envelopes in the post one day from Virgin, one confirming that we had paid the deposit and 2 more saying we had not. The attempts to book the flights online had actually succeeded and we had 3 separate bookings! It took several weeks of phoning and letters before Virgin sorted it out - so be warned!
We received our tickets this morning and it was a relief to see that everything was in order. Hope everything works out well for you.

 

[Girlsontour]

You should be grateful you received any letters from Virgin - i am still waiting for my confirmation and it has now been 4 weeks (so much for the 7-10 day promise!!!!)

 

[Beth__WDW23/6/02]

Ahh nightmare.
Glad you got sorted in the end.
I had the same problem buying our Plasma online,they put a stop on my card (abbey) and the order kept getting cancelled. It finally went thru! after days of not knowing what was going on.

 

[topsy]

Is it me or is the Virgin Atlantic company (and more importantly service) going downhill - fast?!

 

[jjk]

glad you managed to get it sorted

 

[Mrs Doubtfire]

What a pain At least you are booked to go again

 

[daipp]

You should be grateful you received any letters from Virgin - i am still waiting for my confirmation and it has now been 4 weeks (so much for the 7-10 day promise!!!!)

That's nothing - I booked AND paid in full for Christmas this year on 2nd of March and I'm STILL waiting for confirmation and a Nil Balance invoice - the website shows Nil and I've requested an invoice but still, to date nothing.

David

 

[Cyrano]

Glad you managed to sort this out in the end

 

[irongirlof12]

what a saga glad you got it sorted.

 

[mellowyellowuk]

you're making me panic now I tried to book online got the same not authorised message then phone spoke to someone who too the card numbers again, but I haven't had a booking confirmation or invoice either I know the money has left the card and online it says balance 0 but I’m having a tiss now

 

[wils]

After all that you NEED a holiday