A Relaxing Holiday! Day 16

[rpbert1]

Up and ready to move back to RPR, they gave us a room in Tower 1 floor 3. I asked about and upgrade to King suite, using my gold card,they said that Mr John Mera had arranged for a complimentary upgrade to a King Suite free , but the room would not be ready till about 5 oclock ,and the room we where in was temporary, till the suite was ready, he had apparently compd us 1 night at the PBH as well, which was a nice surprise.
Our luggage was to follow later, they said they could get it over now for us if we wanted it , but it was 12:30 and decided to go out and get some lunch and, DW favourite hobby, SHOPPING.
Got back about 5:15 and got moved into the suite, we where looking down over where the LUAU and the Crocquet lawn , which they where relaying , not as nice a view as our first suite , but was not complaining.
We went down and spent the rest of the evening at the pool and got some food from the Bula Grill.
Had a couple of beers in the room, so decided to have them before we went to bed.

 

[wicket2005]

That was a nice surprise with your room. We were on the same floor as you. We thought it was handy not having to get the lift and just being round the corner from the Orchid Lounge.

 

[rpbert1]

wicket2005: that was only temporary we moved to tower 2 floor 7 for the suite.
although we where in tower 1 floor 5 the first part of our stay at RPR.

 

[wicket2005]

Lovely being in a suite.

If you ask for a 'free' upgrade is this the first option they would give you if it was available? Or is it just a view change.

I would love to stay in a bigger room and be on the club level some time

 

[rpbert1]

Phantom -Damo -or Bubbas Mom are more experts on upgrades.
But if you have a standard room, the next is waterview,then King suite.
what Loews are you . with Gold you can get a King suite for $35 a night extra

 

[wicket2005]

Thanks for that. We are just a standard Loews card. I am hoping we may have attained some points from our first visit but don't really hold out much hope. I was just wondering what the upgrade ladder was.

I am going to have a look at all the rates next year for 2009 to see if we can get a better room at a cheaper price than booking the whole package with Virgin. I suspect this will be the case.

Our 'kids' are 19 and nearly 17 so really enjoyed the extra room and privacy by having their own room. We had to book 2 rooms with Virgin for some reason when we booked this year's holiday. Anyway next year we only have the 1 room, though I have asked the TA to see what the price would be for an extra room but also am waiting to see HRH rates for July when they come out. Quite fancied paying for a better room for ourselves and letting the kids have the double room but it may be way too expensive. The holiday is expensive enough with paying for what is classed as 4 adults.

 

[rpbert1]

here is the link for loews first benefits
http://www.loews-first.com/loewsfirst_benefits.asp
My new card last year took about 5 or 6 weeks to come through , was not expecting to get moved up as it was booked through Virgin.
The King suites at RPR are for 3 people only, as far as i know, so you would probably be looking at PBH or HRH, but if you are getting free upgrade would work out cheaper than 2 rooms, would probably be cheaper than 2 rooms even if you are paying for it. Do not for get the Triple A rates, a quite a bit of saving can be had with this.
this year when we booked our rate was $249 + tax Triple A ended up $191.20 +tax so over 3 weeks is a lot of spending money.
Was looking on Virgins site the other day , and for RPR they only have standard rooms.
Our DD will be turning 12 next year so have to pay adult prices on flights, but i am more than happy with the prices i got.

 

[wicket2005]

Thanks again. It certainly has a lot of benefit the Loews card. Are the Triple A rooms to do with being in the equivalent AA over there? This site is so good because it clearly shows how easy it is and how much cheaper holidays can be bought for.

I do wish adult prices were for adults though.

 

[rpbert1]

Yes Triple A is AA equivalant.Price is for the room not each , like TA charge.
I checked my holiday next year with Virgin, only have standard rooms, and i am saving £1600 doing it myself, not counting what it would cost for a suite. Plus i would have to pay to get to Gatwick as well

 

[wicket2005]

Heck, that is an excellent saving. I will have to look into AA membership then. I have an AP though.

 

[bubba's mom]

wicket.... this might help explain things too: http://disboards.com/showthread.php?t=1477443

Robert...I was wondering when you moved to PBH...sorry it didn't pan out for you...IF you stay there again, maybe take a mini-screwdriver in your suitcase to fix the problem yourself ? j/k It was so very nice of them to comp you and go out of their way like they did....excellent customer service imho AND, you did right by informing them THEN of the problem so they could help rectify the situation, instead of just coming back here and complaining to us about it.....

 

[wicket2005]

That was a very interesting read, many thanks.

 

[bubba's mom]

you bet.... Jodie really made it clear on that thread!

 

[rpbert1]

I would have fixed them all for them ,in a few hours, I fixed all of the ones in our school.Maybe a job opportunity there
I had read here ,about people complaining when they came home, and all the info on here was to let them know what was happening,so as they have a chance to put things right for you. so thanks for that ,as we probably have waited.
The customer service we got was first class, we basically wanted an undisturbed nights sleep, but whe upgrade and room comp was a nice surprise, and the manager John Mera, was a very nice guy.
PBH is really nice and hopefully if i found a good rate would not hesitate to stay there again, and would recommend it to anyone, wanting to stay there.
But looking forward to next year.

wicket.... this might help explain things too: http://disboards.com/showthread.php?t=1477443

Robert...I was wondering when you moved to PBH...sorry it didn't pan out for you...IF you stay there again, maybe take a mini-screwdriver in your suitcase to fix the problem yourself ? j/k It was so very nice of them to comp you and go out of their way like they did....excellent customer service imho AND, you did right by informing them THEN of the problem so they could help rectify the situation, instead of just coming back here and complaining to us about it.....

 

[highlander447]

A nice gesture by PBH, I do find if you complain at time it does get dealt with better so well done,