IMGONNABE40!
<font color=green>Okay, I already am 40, but if I
- Joined
- Jul 1, 2003
- Messages
- 9,167
I just got off the phone with a CM. I called to cancel my upcoming reservation May 6-9. After waiting about 30 minutes (way longer then the "less than 11 minutes" anticipated wait time...) I told the very pleasant CM that I was calling to cancel my upcoming trip. She asked what brought on the cancellation. I told her that I really didn't want to cancel, that actually I wanted to upgrade my resort and upgrade my room only to a package. But, since the passholder rates were not available for my dates, I was just going to cancel and go elsewhere.
Her response... "Well, the May passholder rates will be available tomorrow." Really?!? I asked her if I could go ahead and book now since I was holding, well...way longer than 11 minutes already and she said I couldn't since the codes were not yet in the system. "Oh, says I...I will need a code?" And she says no, the new passholder rates will be available tomorrow for all passholders.
I sure hope that is accurate and not that she didn't want to end her shift with a cancellation... I told her I'd be calling tomorrow and she said they'd be available until 10 PM.
Her response... "Well, the May passholder rates will be available tomorrow." Really?!? I asked her if I could go ahead and book now since I was holding, well...way longer than 11 minutes already and she said I couldn't since the codes were not yet in the system. "Oh, says I...I will need a code?" And she says no, the new passholder rates will be available tomorrow for all passholders.
I sure hope that is accurate and not that she didn't want to end her shift with a cancellation... I told her I'd be calling tomorrow and she said they'd be available until 10 PM.