A CM's Word on Extending PH Days or Using WDW Passes

TigerlilyAJ

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Jul 19, 2011
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I called the tickets number 714 today to ask some questions about tickets, and she was very understanding and helpful.
Her take on adding days was that it should be done at a ticket booth, and would need the lead (i.e. supervisor) of that booth to do something in the computer. But, she noted, that some of the computer systems have been updated so that option appears to be not available anymore, including at the computers in her office. She also noted that with the new tickets/policy instated in May, there could be newer leads (not to mention ticket-booth attendants) who would not know what to do, even if the computer they have will allow them to make the extension on a ticket.

As for using WDW tickets at DLR, she said it would be perfectly fine, no problem once two criteria were met:
1) That the ticket not have expired. So, it either still has to be within its 14-day window OR be a No Expiration Date ticket.
but also
2) She said it would have to be an "active" ticket for their system to be able to process it. Which means at least one day of the ticket should have been used already at WDW.

Which, given that the price of a 10-day PH with no expiry is still cheaper than the now $469 AP, tempts me to buy these WDW tickets, let my friends in Orlando use them for a day, and then mail them back to me to take to DLR for the remaining nine days. :p
But I wouldn't know what to do about their thumb prints or whatever it is being associated with the tickets, even though DLR doesn't use the WDW system.
I told her that the lack of amenable options (buy two separate PH tickets if you want more than 5 days so that you pay more per day than a person who only visits 4 or 5 days OR buy APs that costs my family almost $2000 before we even buy our MHP tickets when we have ZERO chance of using the APs for the rest of the year) was making me consider becoming one of the ~evil people going to craigslist to get some extra days, which was supposed to happen less under the new system. ;) She laughed and said she understood the frustration for people coming from far away.
 
I was fortunate enough to get a 6th day added to my reservations as I made them RIGHT after the change and they had noted the system was down on the day I was trying to book online. But still, I think it is absolutely ridiculous considering the amount of money families will be spending if they could add on a few days at a cheaper price. I fired off an email to say that due to the distance we have to fly to get to DL in the first place, this will be our last trip. We usually drop a good $6,000-$7,000 total with our stay at the Dinseyland Hotel, all of the character meals and blue Bayou twice each trip, tours, preferred viewing for Fantasmic and merchandise etc... If they want to give that away, as a stock holder, I think that is bad business..
 
Thanks for the very helpful info Tigerlily!
I called the tickets number 714 today to ask some questions about tickets, and she was very understanding and helpful.
Her take on adding days was that it should be done at a ticket booth, and would need the lead (i.e. supervisor) of that booth to do something in the computer. But, she noted, that some of the computer systems have been updated so that option appears to be not available anymore, including at the computers in her office. She also noted that with the new tickets/policy instated in May, there could be newer leads (not to mention ticket-booth attendants) who would not know what to do, even if the computer they have will allow them to make the extension on a ticket.

As for using WDW tickets at DLR, she said it would be perfectly fine, no problem once two criteria were met:
1) That the ticket not have expired. So, it either still has to be within its 14-day window OR be a No Expiration Date ticket.
but also
2) She said it would have to be an "active" ticket for their system to be able to process it. Which means at least one day of the ticket should have been used already at WDW.

Which, given that the price of a 10-day PH with no expiry is still cheaper than the now $469 AP, tempts me to buy these WDW tickets, let my friends in Orlando use them for a day, and then mail them back to me to take to DLR for the remaining nine days. :p
But I wouldn't know what to do about their thumb prints or whatever it is being associated with the tickets, even though DLR doesn't use the WDW system.
I told her that the lack of amenable options (buy two separate PH tickets if you want more than 5 days so that you pay more per day than a person who only visits 4 or 5 days OR buy APs that costs my family almost $2000 before we even buy our MHP tickets when we have ZERO chance of using the APs for the rest of the year) was making me consider becoming one of the ~evil people going to craigslist to get some extra days, which was supposed to happen less under the new system. ;) She laughed and said she understood the frustration for people coming from far away.
 
I called the tickets number 714 today to ask some questions about tickets, and she was very understanding and helpful.
Her take on adding days was that it should be done at a ticket booth, and would need the lead (i.e. supervisor) of that booth to do something in the computer. But, she noted, that some of the computer systems have been updated so that option appears to be not available anymore, including at the computers in her office. She also noted that with the new tickets/policy instated in May, there could be newer leads (not to mention ticket-booth attendants) who would not know what to do, even if the computer they have will allow them to make the extension on a ticket.

As for using WDW tickets at DLR, she said it would be perfectly fine, no problem once two criteria were met:
1) That the ticket not have expired. So, it either still has to be within its 14-day window OR be a No Expiration Date ticket.
but also
2) She said it would have to be an "active" ticket for their system to be able to process it. Which means at least one day of the ticket should have been used already at WDW.

Which, given that the price of a 10-day PH with no expiry is still cheaper than the now $469 AP, tempts me to buy these WDW tickets, let my friends in Orlando use them for a day, and then mail them back to me to take to DLR for the remaining nine days. :p
But I wouldn't know what to do about their thumb prints or whatever it is being associated with the tickets, even though DLR doesn't use the WDW system.
I told her that the lack of amenable options (buy two separate PH tickets if you want more than 5 days so that you pay more per day than a person who only visits 4 or 5 days OR buy APs that costs my family almost $2000 before we even buy our MHP tickets when we have ZERO chance of using the APs for the rest of the year) was making me consider becoming one of the ~evil people going to craigslist to get some extra days, which was supposed to happen less under the new system. ;) She laughed and said she understood the frustration for people coming from far away.
The current price of a WDW 10 no ex is about $692, so I'm not sure how that would be a better option for you. -- Suzanne
 

Suzanne, thanks for that. After posting, I was looking at the Flight Centre and the official WDW pages with ticket prices, and I think I was blending some elements that you can't actually blend. ;) I am not accustomed to the WDW many layers of option for add-ons, and so I tihnk that led to some mistakes over what is just an added fee and what is fee added *for each and every day* of the PH and looking at FC's Magic Your Way (another foreign concept for someone who has been studying DLR for a year) vs. the much pricier jump to PH at WDW compared to DLR's price difference!
Still, I appreciate WDW and its efforts to offer lots of choices for people with different needs and wants--and the efforts to insure that the tickets don't get swapped and shared so that they can offer more options.
 


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