luvmy3sons
Mouseketeer
- Joined
- Feb 1, 2007
- Messages
- 308
Julie,
Do you have any idea what their policy is if the boat doesn't make it to PV? DH originally said "no way" (and I am afraid of heights and DEFINITLY won't be doing this) but DS8 is really begging after doing a zipline in Minnesota a few weeks ago! I think DH is weakening and they may be doing this ... The website says that it only costs $20 for non-participants to go and relax at the end (restaurant, bar, river, etc) so I could do that.
I couldn't find anything on their website about what happens if the ship can't stop at PV - I would assume they would not count that as a "no-show" and would refund our money, but I couldn't find anything online about that.
Pamela (pdarrah)
Hi - It's me. Lurking again. This is what I found: http://www.puertovallartatours.net/cruise-shore-excursions.htm#faq
I hope this helps.
Q: what if my ship doesn't port? do i get my money back?
A: We are proud to feature Puerto Vallarta's only No-Port, No-Pay policy. If your ship doesn't make port for any reason, just give us a call or drop us an e-mail to let us know (please tell us as soon as you know!), and we'll be happy to refund your money 100% - no service charges or other hidden fees. We know how to take care of our customers - after all, you're the ones taking care of us!
Exceptions: Fishing, Private Charters, Dolphins, Las Caletas, Rhythms of the Night are subject our regular cancellation policy. See our Terms and Conditions for details