Although I know I can't blame
DCL for the actual fee, I do blame them for how they are handling this. First, they must have known that this was in the works. Just browsing around on the web it is obvious that this has been discussed for quite a while and through various boards/committees or whatever other beurocracy the Panama Canal Authority has. DCL should have either built this fee into the original prices or made a very clear upfront statement that we should be expecting this increase. Surprising us with it after 6 months of planning our budgets and how we are paying for this TOAL just isn't a good way to present it.
I think we would all be handling it better if DCL were saying something more like - although it isn't our price increase, we are very sorry about it. To make it a little easier on you (our loyal customers!) we would like to offer you XXXXX to help make this extra charge a little easier. XXXXX could be nearly anything from a $50/person on board credit to a photo package at shutters to an offer to pay a portion of the fee themselves and we pay the ballance.
As I said before, this ship is sailing completely full and DCL is certainly not running a boarderline profit for this voyage. A token attempt to "ease the burden" would go far in customer satisfaction.
I suspect that very few will cancel their cruises over this increase, but it will leave a sour taste with many of us - and I suspect that many will have their onboard spending effected since they have a total budget for the trip and it will just have to be rearranged to handle this extra cost.
Pamela (pdarrah)