My e-mail this afternoon:
Quote:
Gentlemen:
Attached is an e-mail and response from February of this year. At that time I was concerned about
DCL's ability to handle the May 19, 2008 excursion booking of both the 8/17/08 Magic Repositioning Cruise and the 8/17/08 Wonder Cruise. Since that time, you have made a significant change to your website which has not provided any assurance of improvement. In fact, your website has come to a complete stop in many regards.
At this time, I am unable to add or delete excursions from my wish list. As I understand it, no one can add or delete to their wish list. As such, I will be unable to quickly access preferred excursions when the booking window opens up. Coupled with the fact that you will have two very full ships competing for this inadequate computer system, I am fearful that many will come away with a very bad Disney experience on May 19.
What steps are being taken by DCL to remedy this situation?
Thank you for your attention to this matter.
DCL Response:
Quote:
4/22/08
Dear Tom:
Thank you again for your e-mail.
I have shared your continued concern for our website with the
appropriate management teams. Maintenance is currently underway in
regard to the wish list function you mentioned in this current email.
This functionality should be restored within 48 to 72 hours.
Additionally, I can assure you all appropriate team members are aware
and prepared for the opening of pre-reservations for both the Disney
Wonder and the Disney Magic August 17 sailings.
Thank you again for your concern. We look forward to sailing with you
in August.
Sincerely,
Rebekah
Disney Cruise Line Guest Communications