danfromca
Earned his ears, now wants yours
- Joined
- May 16, 2007
- Messages
- 1,481
I don't know if this is the case, but I have seen it with a number of clients so I'll through it out. I didn't complete my documents until the 90th day. If you completed the documents after the booklets were printed (about 30 days out), they won't know you completed the documents. Also, if you thought you completed the documents, but they aren't totally complete, it will print out everything. I have clients that don't authorize payment for the children and then they can't print out the contract. If that's the case, the documents (while you think they are complete) are not complete. You have to authorize everyone one way or another for payment and then limit them once onboard.
Other than these possibilities, no clue why some got it and some didn't.
Well, I didin't get everything. The personal info and charge authorization forms were not in the packet.
I guess a question would be - did anyone who booked air through DCL not get the full itinerary?