and still on hold! Online check in is down and when I pulled up reservations on the phone it read my reservation back to me then said it had to get an agent. That was now 45 minutes ago. I have a few questions and requests since we have two rooms booked at AKL and are taking a friend of the girls'. They have me and our two daughters in one room and hubby and the friend in another! I know it's just for the reservation but I'm converned that if they cut the room keys that way that I'll be locked out of our room and on the girls' room.