Background - We booked this cruise on the off chance we would be able to go. At that time the only cabin available was a guarantee category 11. After patiently waiting for schedules to be sorted out (mainly DS college courses and finals) we are actually able to go!!! Now DH wants to know how much more it would be to get a cabin with a veranda. I called
DCL a few days ago to ask. The CM stated that since no Cat. 6 cabins were available he could not give me that information. He asked if I would like to be waitlisted. I told him that without knowing how much more it would be I didn't want them to automatically upgrade our cabin. He stated that they would call us to give us the option before changing our cabin.
Problem - I called DCL today to let them know we will be celebrating our 15th wedding anniversary (YEA!!!) during the cruise. Since I had someone on the phone I checked to make sure about the waitlist. This CM informed me that there is a separate department that checks the waitlist and if a cabin becomes available we will be upgraded. She said that she wasn't sure but she thinks the difference in price would be about $2,500!!! I think DH would have a stroke if DCL automatically upgraded our cabin and charged an additional $2,500.
Question - Who should I believe? What should I do? Has anyone had any experience in being waitlisted for an upgrade?
Thanks for any help you can provide!!
Joan