I used EA for the first time earlier this month. I read as many posts as possible to "study up" on possible scenarios.
I arrived at 11:30 pm, side B. I had reserved on EA, with a coupon. The coupon was stated on my reservation confirmation sheet.
There was only one car on the EA, and it had it's engine hood up (as if engine trouble). After reading these boards I was prepared! I went to the booth there, asking if there were other cars available since I did not have confidence in the car with the possible engine trouble (was renting for 2 weeks) He said not to worry, went with me and loaded my bags into a nice (full size) Impala, told me to tell the person doing paperwork at their exit booth that he told me that this one will substitute.
I had my info paperclipped together ahead of time, my reservation confirmation, license, EA card, printed internet coupon, credit card. I handed it to the exit booth staff along with the hang tag thingy on the rear view mirror, she kept the printed coupon, gave the rest back, confirmed the price and I was on my way in less than 2 minutes at the booth.
Taa Daa!! Done. Worked slick! Will do again. BTW, Impala was nice little car, averaged 27 mpg over nearly 400 miles, roomy enough for our 4 teens and myself.
Snooper