Hello! New to the boards but was hoping for some input on our recent stay at the Polynesian. It was our 3rd trip staying at the Poly but our 1st as DVC members. Our Room was lovely and just the view we had requested. Our stay was Sat thru Sunday and our room was not cleaned the entire stay. We spoke to housekeeping Tuesday and they said they would clean that night while we were at the Mickeys not so scary party. They never came. Trash service came a few times but they never changed towels except for the last night of our stay. They took away our old towels put in new ones but left the ring of sand (our 6 year old had placed a cup there from the beach) on the bathroom counter next to it. Very strange. No vacuuming, sheet changes etc. We were so busy with our 3 young ones we didn’t really stop to think about it until the last night when we saw the fresh towels next to the ring of sand and thought how weird! The day after we returned we called the poly to express our concerns and disappointment and the first person at the desk responded with “wow really? “ followed by a rather blunt “well what do you want?” Our call was bounced around for 40 minutes until we finally spoke with a manager at the poly who apologized and then offered us points towards one night stay to make up for it which we accepted. Just curious what the protocol is in these situations for Dvc members when there is a lack of service like this. Returned points pretty common response? Our first two stays were wonderful so it was rather disappointing to have our first Dvc experience be less than. We knew the Dvc cleaning/trash/towel schedule so our expectations were just that. Thanks for any input on your own experiences!!