11/28/2009 - 12/5/2009 - The Nana's Ride the Seas Again #4

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But I was interested in reading your comments (and Christine's) because we have found in our last 3 or 4 visits that the service has gotten remarkably better...not that it had been bad, but we have had cast members bending over backwards to be nice, welcome us, just the little things that we hadn't noticed before - more "cruise-like" behavior.

I have been on the WDW boards and a lot of people are complaining and it seems like most of the complaints are the same Greg had with his pre-paid reservation. I'm wondering if it's because they have upgraded their system.
 

a few more for the count. gotta make my quota for the day!!

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I'm really sorry that Greg and family didn't have a better experience also. Most CM's cater to me almost "too much" if that can happen. Maybe it's because of the chair--but that's why I go to Disney. Night of MVMCP: Little things like staying on the ride and riding twice makes a "magical moment." A CM "watched" my chair and put next to the check out counter so it could recharge while we got something to eat. The manager at the All-Star resort personally came up to us and said welcome back and we have your favorite room ready!! I've had some problems which I do write letters about and have always gotten a phone call in apology and money back or something to make me "feel" better about the problem.

Hi Dawn,

I'm in the middle of typing a lengthy letter to Disney, but its more to vent my frustration then anything.

I'm not really expecting anything back from Disney.

Chayce said the best time he had at Disney was while he was with you guys. :thumbsup2
 
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