mistysue
DIS Veteran
- Joined
- May 26, 2009
I completely understand that sometimes a shipment doesn't come in, or they run out of things or there is a vendor issue and they have a different brand on occasion- but this thing with asking whether a specific CS location can handle certain allergies and them refusing to say if they can do it when things go 100% as planned drives me crazy!
I emailed them before picking out our ADR locations for August just to see if they would be helpful this year and they still basically tell you everywhere can help you, just ask a manager.
Rather than just list every CS location in their emails, they should tell people what locations actually have options for them. That is really not much to ask for. Directing your customers to a location that does not even offer a food they aren't allergic to is just mean. We spent a few meal times last trip running around because CS locations did not have anything to offer us. Places that are on the list- where I am being told to go. If certain locations won't even try, they should be directing people to the locations that are at least most likely to offer something. Last summer 3 of the 4 places in HS they are recommending turned us away. Flat out "no, we can't help you here." So why is the very department whose job it is to tell me where I can go telling me to go there?!?!? I don't want to make food, I don't want to carry around a huge bag of food, so just tell me who might actually have food rather than being completely useless. Their entire job is to figure this stuff out. What the hell do they even do all day? The emails are all cut and paste templates.
I would just really prefer straight answers. Such as "Pizza planet will only feed you if you get a no cheese, no dressing salad" or "the CM's at Beach Club marketplace will treat you like you have three heads." That is so much more helpful than going there, waiting in line, waiting for the chef, waiting for them to think, then figuring out where they should send you... repeat at next place.
A question like "can you tell me what fries they use at X location" should be able to get SOME answer rather than "find out when you go". They could preface it with a warning, but if there is not a chance in hell that DS can eat the food, just tell me that so I'm not running around in circles with a hungry kid. It makes me want to invite them all over for 8 hours and tell them I might give them food, but due to vendor issues I might get a shipment of manure instead, so just ask after you are hungry because I won't look until then!
They are still referring people to the main street bakery... didn't that close?
Ok, now I will follow my own advice, start pretending I never heard back and add more ADR's. (good bye budget)
I emailed them before picking out our ADR locations for August just to see if they would be helpful this year and they still basically tell you everywhere can help you, just ask a manager.
Rather than just list every CS location in their emails, they should tell people what locations actually have options for them. That is really not much to ask for. Directing your customers to a location that does not even offer a food they aren't allergic to is just mean. We spent a few meal times last trip running around because CS locations did not have anything to offer us. Places that are on the list- where I am being told to go. If certain locations won't even try, they should be directing people to the locations that are at least most likely to offer something. Last summer 3 of the 4 places in HS they are recommending turned us away. Flat out "no, we can't help you here." So why is the very department whose job it is to tell me where I can go telling me to go there?!?!? I don't want to make food, I don't want to carry around a huge bag of food, so just tell me who might actually have food rather than being completely useless. Their entire job is to figure this stuff out. What the hell do they even do all day? The emails are all cut and paste templates.
I would just really prefer straight answers. Such as "Pizza planet will only feed you if you get a no cheese, no dressing salad" or "the CM's at Beach Club marketplace will treat you like you have three heads." That is so much more helpful than going there, waiting in line, waiting for the chef, waiting for them to think, then figuring out where they should send you... repeat at next place.
A question like "can you tell me what fries they use at X location" should be able to get SOME answer rather than "find out when you go". They could preface it with a warning, but if there is not a chance in hell that DS can eat the food, just tell me that so I'm not running around in circles with a hungry kid. It makes me want to invite them all over for 8 hours and tell them I might give them food, but due to vendor issues I might get a shipment of manure instead, so just ask after you are hungry because I won't look until then!
They are still referring people to the main street bakery... didn't that close?
Ok, now I will follow my own advice, start pretending I never heard back and add more ADR's. (good bye budget)