Which company is best when buying resale?

Discussion in 'Purchasing DVC' started by Disney Mom Dani, Jun 7, 2013.

  1. Disney Mom Dani

    Disney Mom Dani Earning My Ears

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    So I've decided to take the resale option over buying direct for our first DVC purchase! Now, the question is: What company is best to work with? Who has the best selection, pricing, service, followup, timing, title companies? I've only glanced at Fidelity & TSS. Seems like there's some mixed opinions there.

    Thanks in advance!
     
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  3. Countryrunner262

    Countryrunner262 Mouseketeer

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    We have been extremely happy with TSS so far. They have had great communication and the process has went super smooth and fast!!
     
  4. DVC Mike

    DVC Mike DVC Co-Moderator Moderator DIS Lifetime Sponsor

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    Agreed. I've bought and sold using TSS and have had great service.
     
  5. jimmytammy

    jimmytammy <font color=purple>Swivel, it's a hard habit to br

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    Though we have only been dealing with TSS for a little over a week, so far, it has moved smoothly and quickly. I think in any transaction of this nature, you are going to get some neg. reviews. Expectations not being met vs. reality has a lot to do with it.

    We put in an offer this past Mon., we signed papers the next day, by Wed., seller replied quickly with signing documents. That helped expedite things for us, TSS informed us that DVC had it in their hands for ROFR.

    So at this point, I expect to hear something within a month, not sooner. That seems to be the norm. But I am reading on other threads where folks have just gone through same process and expecting to hear back within days. This isnt reality, this is wishful thinking.

    Jerry at TSS made me aware of this up front and also told me it may take up to 2 weeks after approval from DVC to finalize contract, then another 2-3 weeks before I may be informed by DVC that pts. are available to use.

    I only share this because it seems to be the norm. I hope it all transpires quicker than that, but not expecting it.

    But I have to say, TSS has been very on top of what they can control so far.
     
  6. gncntry

    gncntry Mouseketeer

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    TSS is awesome. Very fast responses and they keep you informed every step of the way. Went to ROFR within 48 hours of offer.
     
  7. disbound09

    disbound09 Mouseketeer

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    Look around at the posts you will find the majority are happy with those that sponsor the Dis boards. We didn't check first and found a great deal using a lesser known broker.

    We used Timeshare Broker Services I wanted to warn anyone considering using TBS to be ready for a GONG show. Slow painful agonizing ordeal. Excuses galore and a lack of communication are the norm. I waited until we were done to complain to BBB, on DIS boards and Angie's List. Wish I had checked here first.

    Hope you did not use Timeshare Broker Services we did and here is our timeline

    12/28 submitted offer.
    12/31 offer accepted wait for contract to be processed
    1/9 contract arrives day before only a week lost, it is signed and escrow sent via CC
    1/25 after many calls and emails find that contract had been submitted for ROFR that day not 15 days earlier. No explanation from TBS
    2/25 passed ROFR 30 days No one calls. We find out when closing Doc's are emailed from Timeshare Closing Services our agent there is battling flu.
    She tells me my TBS agent is no longer working there. Was she fired quit
    2/26 Closing documents reviewed $$$ mistake $$$ discovered
    3/4 Corrected statement signed and wired balance of contract it took a week to move charge from buyer to seller column???? Agent was sick so ok
    4/3 Owners finally send back signed corrected contract TBS would not contact owners. Would not return my calls. Closing agent said to be patient after 3 weeks had passed. Normal to take 3 month plus to close???? I think they had snail mailed them from a couple of comments closing agent made.
    4/4 Opps they forgot to send back a signed DEED
    4/8 Deed sent back FedEx after I say I will pay for it. Arrives next day, who uses snail mail anymore for property transactions
    4/9 Electronically submitted to County
    4/10 Sent to Disney expected wait 2 weeks
    4/12 Try to rent points on board. DIS member mentions 30% off discount on rooms. Thanks to those folks!! Exhausted I book trip in June to WDW thru Disney pay $$$ No longer stressed we will make it to Disney in June one way or another. Just more $$$
    4/14 Waiting still Waiting
    4/19 Receive membership number in mail oh happy day
    4/20 Call Member Services they book reservation and activate my online account. Cancel rooms with Disney
    4/21 Warn others on forum, BBB and Angie's List.

    Doing your homework is a SMART move!
     
  8. Brian Noble

    Brian Noble His Curmudgeonly Highness

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    The best one is the one that has the contract you want. It's only if your desired contract is not hard to come by that this matters.
     
  9. Minniesgal

    Minniesgal DIS Veteran

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    Whichever company is selling the right contract for you
     
  10. Pirate Granny

    Pirate Granny DIS Veteran

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    I agree...whoever has the best contract that u have been looking for...but stay with one of the top four..I used timeshare for my first three and was very happy, but used DVC by Resale for our VWL cause they had a contract I wanted...also excellent service...from start to finish six weeks total (offer to getting points in the system)! And that was just last month!
     
  11. JWG

    JWG DIS Veteran

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    Agree. Whoever has the contract you want. Understanding Fidelity will be a longer process usually. But, really, in FL with all the timeshare rules - anyone who has the contract.
     
  12. Disney Mom Dani

    Disney Mom Dani Earning My Ears

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    Yes, it's hard because Fidelity seems to have the most attractive listings...but TSS seems to be getting the best service reviews. Decisions Decisions
     
  13. dbs1228

    dbs1228 DIS Veteran

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    There are 2 other out there that have really good service also. Go with the best contract for YOU! If you find one through Fidelity just realize you are probably getting the better price. With that being said I just had my 3rd contract sent to Disney for ROFR and I am so relieved it is with one of the brokers with great communication, 1st 2 were with Fidelity and all was fine they are just swamped!
     
  14. JustTinking

    JustTinking DVC Member since 2002

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    I've been keeping an eye on the major resellers the past few months and I don't see much difference between Fidelity and the others. Asking prices are similar. Given Fidelity's process is more cumbersome (or at least that's what other posts have said) I would be inclined to go with TSS or another. Am I missing something?
     
  15. Missyrose

    Missyrose DIS Veteran

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    Disney funnels distressed contracts Fidelity's way, so you are more likely to find a seller willing to negotiate there. But finding a better deal will often come with a slightly longer wait. It's a tradeoff.

    The thing to remember is asking prices are just that, asking prices. You don't have to pay them if you don't think the contract is worth it. Be patient and you'll find a good deal.
     
  16. JustTinking

    JustTinking DVC Member since 2002

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    Thanks Missy, that's really useful information. Any intelligence around what to bid? Lots of conversations around ROFR, but haven't found much about the gap between the seller's ask and the buyer's bid. I see from the ROFR threads that there is a gap - should I take the average successful waiver price as a good place to start? Or maybe go lower and wait for the counter from the seller?
     
  17. dmunsil

    dmunsil Disney Uber-Nerd

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    I just posted a bunch of info about actual sales prices for four resorts, albeit probably about 2 months out of date. Things haven't necessarily shot up a huge amount in 2 months, but they have gone up some.

    If you are in a hurry and really want a contract soon, bid higher than average. If you are willing to wait, bid low and be ready to lose deals to overbids and ROFR. There's no magic. :)

    Even if you bid high, you will usually save a significant amount over buying direct. On the other hand, bidding low will eventually get you some great deals albeit slowly.
     
  18. Missyrose

    Missyrose DIS Veteran

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    I would take a look at ROFR thread (and taking into account the higher prices in the past 2-3 months), start making bids at the lower end. If there's a contract that you have to have (right UY, perfect points, really loaded) don't worry about haggling every last dollar out of the sellers. Figure out what you want to spend and be patient enough to find that deal! Good luck. :goodvibes
     
  19. JustTinking

    JustTinking DVC Member since 2002

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    Thanks for the great advice. I will end up purchasing on the resale market, but am not in a hurry. Need some points for next May, so still have some time. Will spend the time reading the board and figuring out what all these acronyms mean - LOL!
     
  20. Disney Mom Dani

    Disney Mom Dani Earning My Ears

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    Haha! It has taken me forever to find out the meanings!
     
  21. susanjf

    susanjf Earning My Ears

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    I think we'll try there too. Saw a contract at Sell My Timeshare now - sent 3 e-mails and called once. No return call yet. Got an e-mail saying they would have someone get in touch. Had an e-mail asking for a good time to call - replied twice.. No call. So, thinking it's time to move on! Will contact TSS!
     

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