Which airline is better?

Discussion in 'Adventures By Disney' started by rrali33tt, Jan 29, 2014.

  1. lost*in*cyberspace

    lost*in*cyberspace DIS Veteran

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    FYI, many airlines have personal video screens at every seat on international flights, including UA. When you are booking your ticket, check out the plane type and look it up for your airline on seatguru.com or your airline's website to see available entertainment options.
     
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  3. CaliforniaGirl09

    CaliforniaGirl09 DIS Veteran

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    Ironically, our local paper (SF Chronicle) just had an article about problems with United today. I fly them when there isn't another choice, but they are my least favorite airline due to many of the problems mentioned in the article and by PPs. http://www.sfgate.com/default/article/United-terminal-made-over-customer-gripes-still-5190617.php The article mentions that of the 9 US airlines, United was ranked last and "scored particularly dreadfully in the rate of bumped passengers, canceled flights, mishandled bags and customer complaints."
     
  4. sayhello

    sayhello Have Camera, Will Travel Moderator

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    Personally, it really depends on the airline and their system. I've had those individual video screens where there was a huge box under the seat in front of me taking up most of the space, and you couldn't start/stop the videos when you wanted to, you just joined them when you wanted, and if you left to go to the bathroom or whatever, you couldn't pause it. Not worth the loss of legroom. I much prefer my iPad, loaded up with videos.

    Sayhello
     
  5. carpenta

    carpenta DIS Veteran

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    Trash I tell you or at least some would say on this board!:rotfl2: What I am surprised is that they (United) can still be considered a major airline. Even Ryan Air thinks "at least we are more popular than United".:rotfl:
     
  6. tiggersam00

    tiggersam00 Dole Whip addict... and proud of it!

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    Great tip about seatguru.com I learned about that site from being on the boards, it's a great tool especially when you are considering a long haul flight overseas:thumbsup2
     
  7. lost*in*cyberspace

    lost*in*cyberspace DIS Veteran

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    :thumbsup2

    Never depend on the airline for entertainment! In December, I was on a long, non-stop flight IAD-GVA and the entertainment screens in my seat and my husband's seat, as well as the passenger in front of him, did not work. No problem; we had our iPads and the flight attendant kept us supplied with wine from first class. We also got 15,000 frequent flyer miles, so we made out well!

    If anyone is interested, you can go to this website for objective airline performance statistics:

    http://apps.bts.gov/xml/ontimesummarystatistics/src/index.xml

    For example, for the period of January 1, 2012 through November 2013, United Airlines had 21.8% of their flights arrive late; 1.43% of their flights were cancelled. For the same time period, 21.24% of American Airlines flights were late, 1.82% were canceled; 16.03% of Southwest's flights were late, .84% were canceled.
     
  8. Bobo912

    Bobo912 DIS Veteran

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    If there is only one entertainment system on the entire plane that doesn't work, it always seems to be at my seat. On my last three overseas flights I've either had no picture, no sound or neither. But no airline has ever offered me any compensation. Which airline gave the frequent flyer miles? Did you ask or were they freely offered? I guess I need to complain more. ;)
     
  9. carpenta

    carpenta DIS Veteran

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    .....American was in bankruptcy / merger and the pilots were pretty POed.....United....not the same situation......Just crabby and not good overall period. At least Southwest are friendly on board,:thumbsup2
     
  10. lost*in*cyberspace

    lost*in*cyberspace DIS Veteran

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    Sometimes (on United Airlines), I have received an email right after the flight apologizing for problems (this usually happens after significant flight delays) and providing a link to their website where I can chose what compensation I want, FF miles, discount or travel certificate. For things like a broken seat, tray table or entertainment system, you need to email a complaint to the airline. The appropriate address can be found on their website. It's always worth a try!
     
  11. BrianL

    BrianL Doom Buggy Driver

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    I can second you on Iceland being an amazing pace! I went last year and it was like visiting another planet. The people were very friendly too. I had a great time. I also flew Icelandair, and can't say there was anything remarkable about it, but nothing bad either. I did get to sit in the emergency exit row with tons of legrom without requesting (or paying extra) for it.
     
  12. tiggersam00

    tiggersam00 Dole Whip addict... and proud of it!

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    Now I just have to get through the rest of this awful winter so I can get on my tropical vacation to Iceland :rotfl2:

    It's a pretty short flight from Boston too, so Icelandair is our go to for this one :)
     

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