Where to send a formal complaint?

Discussion in 'Disney Cruise Line Forum' started by chimpwars, Jan 13, 2013.

  1. chimpwars

    chimpwars Earning My Ears

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    Not sure where to post this, but where should we send a formal complaint? (we were on the Magic). Things did not go well at all regarding dd's allergies.
    We even went to guest services multiple times and no one even called us regarding the problems and concerns!! Just very disappointed :(
    WDW was so much better!!! we did use a TA do I contact her? or DCL?
     
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  3. MND

    MND DIS Veteran

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    Can you tell us what happened so we can discuss it on this thread?

    Mike
     
  4. DynamicDisneyDuo

    DynamicDisneyDuo DIS Veteran

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    Why do we need to discuss it? OP had a bad experience and wishes to make a formal complaint to DCL about it. It's between them and DCL. These types of threads, unfortunately, often spiral out of control if there is any discussion.
     
  5. carpenta

    carpenta DIS Veteran

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    .....agreed......
     
  6. barbarasc

    barbarasc CruiseCrazy

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    not sure of the address but if you call DCL Res they will give it to you. If you had made arrangements via the Speical Needs Department prior to the cruise regarding this situation make sure you have copies to include with your complaint.
    Good Luck!
     
  7. MND

    MND DIS Veteran

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    I thought it would be interesting to discuss, that's all. Actually any thread has the potential to spiral out of control. Did you see the flu thread recently? That got a bit whacked out towards the end, IMHO.

    Mike

    To answer OP, I would call your TA.
     
  8. truck1

    truck1 Growing older but not up.

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    This is the contact page on DCLs website:

    https://disneycruise.disney.go.com/contact-us/

    The snail mail address would be
    210 Celebration Place
    Kissimmee, FL 34747
    United States

    Phone: 407-566-3500

    Id prob just email call or send (or all of the above to cover the bases) them a letter outlining the issue(s) that you had rather then use a ta.
     
  9. truck1

    truck1 Growing older but not up.

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    I agree. If the OP wants us to know, theyll tell us. Past that, its above my pay grade.
     
  10. jdb in AZ

    jdb in AZ <font color=green>It could end up curdled<br><font

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    We contacted our TA about several issues we had on a cruise (non-Disney.) She has since refused to book with that cruise line and warned several other TA's to boycott them as well.
     
  11. barbarasc

    barbarasc CruiseCrazy

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    not to get this thread off the rails......BUT. We have sailed with DCL for years and my daughter (Jenny now 25) is severely disabled and I have to say that DCL has always gone above and beyond our expectations on Jen behalf. ;)
     
  12. MND

    MND DIS Veteran

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    Which cruise line?
     
  13. sgoney

    sgoney Earning My Ears

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    I'd like to know the outcome. This is concerning bc my husband has a shellfish allergy and I know that shrimp is served frequently
     
  14. dpuck1998

    dpuck1998 <font color=blue>I'm innocent I tell you...innocen

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    Because this is a discussion board and the problems they had might help someone else avoid the same issues. Isn't that the purpose of a discussion board?
     
  15. DynamicDisneyDuo

    DynamicDisneyDuo DIS Veteran

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    My DW also has a shellfish allergy and we've never had any problems. Just make sure you let them know about it. Any company is going to have hiccups from time to time, and hopefully OP will get the resolution they are seeking from DCL.
     
  16. sayhello

    sayhello Have Camera, Will Travel Moderator

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    It's not going to help the OP now, but I have always heard that the best way to lodge a complaint to DCL is to put it on the Guest comment card before you leave the ship.

    Sayhello
     
  17. kcashner

    kcashner DIS Veteran

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    We've actually gotten a more personal response by writing a letter after the fact. The comment card is something they get from 90% of cruisers, and there is very little space on it for comments. It is far less common for a guest to take the time and effort to send a letter after the cruise.
     
  18. NurseDave

    NurseDave Mouseketeer

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    I do as well. I told them the first night and they substituted without my asking for the rest of the cruise.
     
  19. hawaiian mickey

    hawaiian mickey hawaiian flyer

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    aloha,
    I just ask GS for a letter size paper. I had such a great experience, I did not want to miss anyone and their great deeds they did throughout the cruise. I know the comment card has very little space for writing any good/bad comments.
    I just attached it to the comment card and handed it of to GS.
    I got a personal letter from DCL thanking me for my comments.
    aloha,
    hawaiian mickey
     
  20. Dizzyworld

    Dizzyworld DIS Veteran

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    I have the same allergy. I have never had a problem on any of the ships or in Remy.
     
  21. time for travel

    time for travel Earning My Ears

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    My daughter is 7 and has allergies to many foods....and while this was our 3rd Disney cruise.....they were very careful about all foods...and fixed special meals for her:lmao::lmao::cool1:....and once Luis saw me start to give my daughter some of a roll and he ran over and said...no, we can't be sure about it!!! So, for us.....they were great! They seemed to have it in our file that she has allergies, because when we booked the last cruise...they knew all about it!
     

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