My mother and I are staying in this hotel for the first time in October (we usually stay at Sequoia Lodge) but wanted to try something different and because I thought it looked lovely. However looking online i've read some horrendous reviews about it, ie rats/dampness and smell/rotting wallpaper/bad television etc and now i'm really worried about visiting because we paid a LOT of money for our stay! I did hear about it being very busy which is understandable but we're not overly fussed about this as it's a big hotel so this is expected. My mother said she heard something about it being recently refurbished, is this true? When we went to the Sequoia Lodge we found nothing but a spotless hotel, friendly staff and a lovely television with all the things we needed so now i'm really worried this hotel is poor. Has anyone been and had a good experience? I could really use some reassurance! I know every hotel has bad reviews a long with the good (i saw bad ones for sequoia as well eventhough it was fabulous when we went) so now I am really really worried.