What is proper E-Bay etiquette?

Discussion in 'Budget Board' started by CrzyforPiglet, Jun 16, 2006.

  1. CrzyforPiglet

    CrzyforPiglet <font color=CC33FF>You bring a smile the to the Ta

    Joined:
    Sep 12, 2001
    Messages:
    1,014
    I wasn't sure where else to ask this so hopefully someone has some thoughts. I purchased a purse on e-bay last week. The auction ended Monday night after I went to bed and I paid for the item Tuesday morning. The seller lives in Utah and I live in Michigan. Well it is now Friday and I still haven't received the purse. I e-mailed the seller yesterday (Thursday) to find out when it was sent and by what method. She wrote me back and said she mailed it Tuesday (one week after I paid for it) and gave me the confirmation number. I checked on it through USPS and it was received at 5p on Tuesday and is on route.

    Now I don't shop e-bay that often and maybe I've had better than average interactions with other sellers but I'm feeling pretty neutral about this transaction. I don't think the delayed shipping bothers me as much as the fact I had to write her to find out what was going on rather than her sending me an e-mail to say the item had shipped. She has received great feedback and has almost 100% positive on thousands of transactions and I don't want to make an issue out of nothing. It seems as if that I were to leave neutral feedback that it is counted as negative, is that true? Maybe I should just leave positive feedback (after I get the purse) and put in a comment about the slow shipping?

    I'd appreciate any thoughts from the more experienced e-bay crowd!

    Laurie
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. Cheshire Figment

    Cheshire Figment <font color=red><marquee behavior=alternate>Friend

    Joined:
    Jan 12, 2001
    Messages:
    38,626
    As you say she has thousands of transactions. Unless she is using an automated shipping program tied to eBay and/or PayPal normally a person does not mail out when shipped.

    As far as the delay in mailing, again ity depends a lot on the person. Sometimes I might get a payment but due to work or other reasons cannot get the package out immediately. Also, for some people getting to the Post Office (especially on a daily basis) might not be doable.

    I really would not make any fuss about it.
     
  4. disneysteve

    disneysteve You have to enjoy life, not go

    Joined:
    Sep 29, 2002
    Messages:
    11,281
    I think you are being overly critical. Taking one week to ship an item certainly doesn't warrant bad feedback in my opinion. You need to remember that lots of ebay sellers are just regular people with full time jobs and families who sell on ebay as a side thing. Also, some ebay sellers live in rural areas and, particularly with rising gas prices, may only ship once a week because it means a drive into town to the nearest post office.

    As for the e-mail issue, when I was ebaying heavily (100 active auctions at all times), if I had to e-mail every buyer to let them know I had shipped their item, I wouldn't have had time to eat or sleep. It just isn't feasible for a busy seller.

    There are lots of reasons that could explain taking several days to a week to ship a purchase. As long as the item arrives in good conditon as advertised, I would leave a positive comment and not even mention the shipping time.
     
  5. Maybelle

    Maybelle <font color=green>I rode my inch worm down the str

    Joined:
    May 20, 2005
    Messages:
    1,907
    I make many purchases on e-bay, and have had a couple of difficulties in the past. However, it is not uncommon to receive an item even 3 weeks after purchase, depending on exactly how soon after payment it was shipped. I would consider the fact that you e-mailed and got a response a plus. My advice is to continue to track the item until you get it, inspect it, then leave positive feedback if the item is satisfactory. I have only left negative feedback once, and I was totally stiffed on my item. You have to expect, IMHO a minimum of 2-3 weeks for shipment when purchasing from e-bay.
     
  6. Littlemotherhaywood

    Littlemotherhaywood Mouseketeer

    Joined:
    Jun 15, 2005
    Messages:
    369
    Honestly, I would look at what the auction actually said. If she claims she ships within a certain amount of time and didn't, then perhaps there is something more to say. I have three business days handling time listed in my auctions and do my best to ship within that time frame. I am not a big ebayer myself, but I always look at the handling time people list in auctions. Most people seem to. It took a week and a half for an item to get to CA from one of my auctions via parcel post and I the woman emailed me about it. We both conceded that parcel post was a bad choice for that shipment, lol. I had an item I ordered take almost a month to get to me. It took the guy over a week to ship it and then he shipped it the cheapest method possible and also the longest. He had over 20,000 in feedback so I knew I'd get my item, but I didn't think the delay was necessary, especially since I paid three times what he did for shipping. Now that's something I wasn't happy about.
     
  7. lbgraves

    lbgraves Little Cinderella's Mommy

    Joined:
    Feb 25, 2003
    Messages:
    49,289
    If you use paypal, they require the seller to ship the item within a certain timeframe. I believe that it is 1 week. I also get very annoyed when I pay for an auction right after it ends & it isn't shipped out within a couple days. IMO that is not being unreasonable.
     
  8. DMRick

    DMRick I prefer to be tagless!

    Joined:
    Jan 25, 2001
    Messages:
    12,786
    If you paid by Paypal, Paypal gives us 7 days (and I've been told those are business days) to ship in their rules.
     
  9. CrzyforPiglet

    CrzyforPiglet <font color=CC33FF>You bring a smile the to the Ta

    Joined:
    Sep 12, 2001
    Messages:
    1,014
    Thanks for the feedback everyone! I hadn't thought that maybe she had so many auctions going that she wouldn't have time to e-mail me or that like DisneySteve said maybe she lives in a rural area and doesn't have time to get to the post office more than once a week. I guess I really have been lucky in my other transactions that I've received them in less than a week but waiting a little longer than that doesn't sound unreasonable. I'm going to take everyone's advice and as long as the item is as she described it in the auction I'll leave positive feedback. Thanks again for all the responses!

    Laurie
     
  10. brivers222

    brivers222 Former DVC member

    Joined:
    May 19, 2004
    Messages:
    1,591
    We charge slightly more for our shipping because we do take the time out of our day to ship the products out the very next business day after payment is received in full (except Checks as we wait for them to clear).

    Some people question our higher than average S&H but those who go for the less it better route are often still waiting for their items long after our buyers receive there's.

    As far as time to ship, that is strictly up to the individual, it can be anywhere from 1-14 days if they like or longer really.

    We us Paypal to send an automated message when their shipping label was printed and we always try to keep our customers up to date with everything along the way. Once again though that is defintely personal preference only... We understand the wanting to know what is going on an we strive as an eBay seller to keep our customers in the "loop"

    And also, some people state right in their listing that they ONLY ship out on a certain day of the week.

    For us we have this stipulation on our discounted Cedar Point Tickets as I have to make a special trip to pick them up once they are bought and paid.
     
  11. tinatark

    tinatark DIS Veteran

    Joined:
    Aug 28, 2002
    Messages:
    3,377
    I always look at the mailing time - I did have an item recently that was shipped (to me) 9 days after I paid for it. I thought it was unreasonable.

    So, do no sellers know that you can weigh and put postage on your items and the mailman will pick up your mail? That was her excuse, that she lived in a rural area and couldn't get to a post office. I did suggest she take advantage of the Post Office's free mailing supplies and leave her stuff for the carrier to pick up. I'm sorry, the "rural area" excuse doesn't cut it for me - I grew up in a rural area - and the carriers out there will bend over backwards to help their route! In my case, if the lady went to the post office 1x a week, she still should have sent my item sooner! To preserve my 100% positive feedback from retalitory feedback from her, I didn't leave any at all.
     
  12. disneysteve

    disneysteve You have to enjoy life, not go

    Joined:
    Sep 29, 2002
    Messages:
    11,281
    I'm sure there are thousands of ebay sellers who are not aware of this.

    Also, keep in mind that doing this requires having a good postal scale. When I started selling regularly, I invested in one, but casual sellers may not want to spend the money, which I can certainly understand. Before I had mine, shipping a package meant going to the post office to get it weighed, then going back home and e-mailing the buyer with the total due. Once payment was received, I had to go back to the post office to ship the item. Now, I just weigh it at home and ship it from my office. If I didn't use Paypal, though, I'm not sure how that would work.
     
  13. ceecee

    ceecee DIS Veteran

    Joined:
    Apr 6, 2001
    Messages:
    10,204
    I have sent items to certain states and it always seems to take longer (TX is one) from OH. Even going priority which says 4 days. Unless it clearly states in the auction that she ships immediately upon payment or within a certain time (some only ship twice weekly) you should allow them the 7 days plus parcel post time unless you paid for priority.
    I bought sandals on Ebay and paid $9.00 priority and they were sent MEDIA mail and I actually owed $4.00 to the P.O. (the PO opened the box). The seller acted nasty about it when I emailed her. I paid the $9.00 for postage and she complains!!! It cost her like $4.00 media mail. I wonder if she does this and hopes to never get caught.
     
  14. dodukes

    dodukes DIS Veteran

    Joined:
    Jul 29, 2005
    Messages:
    3,000

    I hope you went after your money for refund because I think this would be good enough for paypal to give you money. That was unnaceptable.

    I finally invested in the stamps.com program, its great cuz my scale works with the computer give me right postage. I always ship priority (well almost always) becuase i know that as a buyer i like to get my stuff right away. I usually ship the next day after payment is received, so people get their stuff quick and my feedback usually shows it. If people dont want to spend the money on priority I had someone ask once if i could do parcel post which i said no problem too. Im pretty easy to deal with. In any case I dont see any excuse, unless its stated in the listing, for taking 7 days to ship something, but i am glad to know this just in case.

    As far as going to post to weigh and then come back and email and then mail. When i first started i just saw what other people where charging and based it on that, i may have got screwed once or twice but not by much. Now im pretty accurate but I still charge a bit more for packagin and for my time. I still take my stuff to post office, do not like leaving it to be picked up from my mailbox cuz I dont want it stolen. I make my prices clear if someone doesnt want to pay that much they can just not bid. But i like the priority mail system for this reason. People like to get their stuff quick.
     
  15. disneysteve

    disneysteve You have to enjoy life, not go

    Joined:
    Sep 29, 2002
    Messages:
    11,281
    I can think of lots of reasons for taking 7 days to ship a purchase. Sick kid, sick seller, busy at work, car trouble, bad weather, etc. Most ebay sellers are not in business full-time. It is a hobby for most of us. Heck, when you mail order some things they state "allow 4-6 weeks" for shipping and people are just fine with that but expect overnite service from some stay-at-home-mom. I think that is unreasonable.

    As for Priority Mail, that isn't foolproof either. I have had packages I shipped Priority take as long as 2 weeks to reach their destination.
     
  16. shades

    shades DIS Veteran

    Joined:
    Nov 15, 2005
    Messages:
    1,028
    As an occassional Ebay shopper - I give sellers as much time to get my items to me as I'd give any well known online stores (Target, Walmart, Old Navy, etc). Some of these places can take a week or longer for their "processing" time and Ebay sellers - especially those who run real businesses through Ebay - are no different. If I haven't received my item - or, if the seller hasn't sent (whether automated by Paypal) any method to track my item within 3 full weeks, I'll contact them to follow-up. Some sellers are great and get my items shipped out the next day after payment and if the auction states as much, then I expect that to occur - or, at the very least an email (within a couple of days) telling me my shippment is delayed. It also depends on the seller's feedback - although - I did get burned by somebody before with lots of 100% positive feedback. Apparently, she did a 'going out of business' sale - sold all of her stuff, collected the money, and then didn't ship anything. I never did get my money back from paypal on that one because she kept her account empty.
     
  17. DisneyGirl4188

    DisneyGirl4188 <font color=purple>Mike's Princess<br><font color=

    Joined:
    Aug 16, 2005
    Messages:
    4,295
    My post office will NOT do this. I live down a one lane gravel road and they said they will not drive down the road. My mailbox is at the beginning of the road on a busy road, so I can't just leave packages there either. So, I do have to drive to the post office to mail packages.

    I do agree that 9 days it excessive and in the case I wouldn't have left feedback either.
     
  18. mlwear

    mlwear DIS Veteran

    Joined:
    May 5, 2005
    Messages:
    1,194
    I very rarely sell on ebay, but it seems that sellers are very demanding of their buyers to pay immediately. So, why shouldn't they extend some of that courtesy in return? BTW, I am a buyer that pays usually within hours of auction's end. I know, I am not doing mass auctioning and I am not suggesting they should ship within hours. But, I too am annoyed when an item isn't shipped for a week and then is sent parcel post (add to it that the seller tripled the postage cost on me. I expect some packaging and handling costs, but to put something in a postage envelope that cost less than $.25 and charge an extra $3 or $4 is out of line, but that is the nature of the beast.)
    When I have sold, again seldom, I have greatly inconvenienced myself to get to the post office or UPS the next day. In fact, a few years ago I had an auction going when a hurricane hit, which is not common here. DH had some sort of wireless card for his laptop (I can't explain it sort of works like a cell phone I guess) and with a week signal I was able to get online and notify the winner of what happened. I was so concerned about that auction even with all the downed trees in my yard.
    My pet peeve is that sellers don't leave feedback until after the buyer does. I think their feedback should reflect if they were paid in a timely fashion. Maybe they are waiting to be sure the buyer doesn't say they didn't get it or whatever, but even then very few will give feedback until the buyer does. :furious:
    I have only left negative feedback once. I was completely ripped off. Never received my merchandise, went through all the ebay procedures, turned out the seller skipped out on his partner, supposedly...For your situation, I probably wouldn't give the seller any feedback. He/she doesn't deserve positive by your standards (or mine either). If you leave neutral or even a remark in your positive comment, you may get a ding in your feedback record, which you don't deserve. Some sellers are like that. That is what you get with ebay. Some are incredibly awesome, others are satisfactory and others just don't put forth a lot of effort. Kind of like life. JMHO
     
  19. disneysteve

    disneysteve You have to enjoy life, not go

    Joined:
    Sep 29, 2002
    Messages:
    11,281
    I don't think it's fair to compare the payment process with the shipping process. Shipping can be a fair amount of work. Paying is just a few clicks of the mouse.
    I agree 100%. This is fee avoidance and I really wish there was someway for ebay to crack down on this. Far too many sellers keep their item prices artificially low by jacking up their shipping charges since no ebay fees are paid on the shipping charges.
     
  20. HayGan

    HayGan We could all use some pixie dust now and then :)<b

    Joined:
    Apr 28, 2004
    Messages:
    8,794
    I just purchased 4 Disney pins from a seller on 6/3. I paid via paypal immediately. Their shipping charges were $4.95 for the first item and $2.50 for each additional item (annoying but I factored it into the total costs of the items.) So I paid over $12 for shipping. I received notification that a label (fiirst clas none the less) had been created on 6/12 but the P.O. still has not recieved it. I sent the seller an e-mail asking what the reason for the delay was and their only response was check with the post office. I sent another e-mail asking to please explain the delay since they had many other items purchased after mine and those have already been received. Now they aren't repsonding.

    I am a seller and I would never wait 9 days after a paypal payment to ship an item. That is ridiculous (especially since they aren't even making an attempt to give a reason.) I didn't know about the paypal rule so I am strongly considering filing a claim right now since I still haven't receivd them!

    BTW, this seller has plenty of positive feedback but they also have their share of neutral/negative! I buy alot of pins and I will NEVER buy from them again!!!
     
  21. dodukes

    dodukes DIS Veteran

    Joined:
    Jul 29, 2005
    Messages:
    3,000
     

Share This Page