So sorry that the trip was so stressful.... Sounds like your Mom's health, frazzled hubby and frayed nerves were major players in the disappointment / frustration. AS FOR THE PICTURE - at Expedition Everest a few weeks ago, the person at the photo desk told us that they actually keep the pictures for at least a month! Call, tell them what day and approx. what time and they can find it for you! Apparently, they do this frequently. Good luck! Take a deep breath, give your hubby, kids and Mom a hug and tell them that you love them... Next time, make checklists, plan ahead and ENJOY!!