Webcertificate is changing some or all members account #s. If you receive an e-mail stating that your Webcertificat # is about to change, and you have a plastic webcertificate, the card is NO LONGER GOOD!!! Simply call webcertificate and request a new card. It won't cost anything, but you must request the new card. However, first activate your new account # by following the directions in the e-mail. Hope this helps folks. As soon as I receive my new card, I'll let folks know how long it takes to arrive.