I disagree with you on upgrades. I think that they are well within their rights to upgrade whom ever they want. I think its nicer when anyone *could* get it...I was on a RCC a few months ago and the couple in the biggest suite on the ship had 33 cruises and they said it was their first upgrade and they were ecstatic! As far as the downgrade, I think that's odd and I would certainly look into it further. Something about that isn't right.