WDW website - I think it "crappy" on purpose!

Discussion in 'Disney Resorts' started by bas71873, Apr 17, 2013.

  1. bas71873

    bas71873 DIS Veteran

    Joined:
    Feb 20, 2008
    Messages:
    4,831
    I'm convinced more and more that WDWs web issues are intentional so that you get so frustrated that you are forced to call and deal with CMs.

    I've been trying for DAYS to price out a room/package for our late Nov/early Dec trip now that airfare has been released and I'm having to shift my dates by a day or two; but the site will NOT let me edit the package I was playing weeks ago that is still in my "cart". There's no excuse for a company like Disney to have such a buggy, NON-user friendly website.

    Sorry, just needed to rant for a second.
     
  2. Avatar

    DIS Sponsor The Walt Disney World Swan and Dolphin is located in the heart of the Walt Disney World Reosrt.

    to hide this advert.
  3. msjprincess

    msjprincess DIS Veteran

    Joined:
    Feb 6, 2010
    Messages:
    3,121
    I doubt that. Most companies would prefer you use their website over calling. The less people that call the less employees they need.
     
  4. gert

    gert Mouseketeer

    Joined:
    Mar 4, 2012
    Messages:
    143
    I build web & mobile apps for a living, and with Disney's I get the impression that their problem is more it's an old legacy system that's been added to and "upgraded" over the years. It's just a hunch, really, but I've dealt with old systems that have had features added to the point that it becomes like franken-software - just pieces of new and old that don't really go well together.

    Sometimes with old systems it's best to just trash them and build something fresh from scratch, but that requires a buy-in from upper management. Upper management will sometimes opt for a quick fix because it's cheaper instead of a major overhaul and rebuild. As an app developer, it's a miserable situation to be in.
     
  5. cecepelle

    cecepelle Earning My Ears

    Joined:
    Apr 28, 2009
    Messages:
    25
    I have been trying to price some packages myself and it has been frustrating! I like to take my time and try different options and I would not want to keep calling customer service.
     
  6. BringingUpDisney

    BringingUpDisney DIS Veteran

    Joined:
    Sep 25, 2012
    Messages:
    619
    Funny, this is exactly what I was thinking. I always seem to get hired in to fix these types of situations. Management never wants to hear that it is best to start fresh, they just keep trying to cobble the old stuff onto the new resulting in a big mess! :confused:
     
  7. momofkids

    momofkids Mouseketeer

    Joined:
    Jul 5, 2012
    Messages:
    353
    Have you tried a different web browser? I use Mozilla and haven't had an issue pricing different packages.
     
  8. jenrose66

    jenrose66 DIS Veteran

    Joined:
    Mar 17, 2005
    Messages:
    1,891
    Unfortunately the phones aren't much better. I used to be able to call Disney and get right through. For my last trip in August and the upcoming trip I have for April, I've been trying to call and I am on hold forever.

    Yesterday I was on hold for 10 minutes and decided to give up. I called at a completely different time of day and was holding for 30 minutes back in January....it's ridiculous.
     
  9. wiigirl

    wiigirl DIS Veteran

    Joined:
    Oct 29, 2012
    Messages:
    15,980
    Agreed....I just think its a big site with a lot of legacy code.
     
  10. minnie mum

    minnie mum Unapologetic Disney Fan(atic)

    Joined:
    Mar 8, 2011
    Messages:
    12,950
    Sorry, but to be blunt, that just doesn't make sense. Why would any corporation who relies on customer satisfaction intentionally design a web site that would frustrate and upset their customers? Why would they want to force customers to use the phone system, which is much more expensive for them to run?

    I agree that the new system sucks. It is an embarrassment, and I hope heads have rolled. And the phone system has had long wait times since the online system went live because of this. When making reservations for our last trip I think I waited all of 30 seconds to talk to a CM. For our upcoming visit it was more like 30 min! I distrust this new system so much that I am pretty much ignoring the whole MDE thing until they get it right. We'll use it in the parks for wait and fastpass times and that's it.
     
  11. bas71873

    bas71873 DIS Veteran

    Joined:
    Feb 20, 2008
    Messages:
    4,831

    Of course it doesn't make sense.....hence my rant. Wasn't meant literally!
     
  12. rock_doctor

    rock_doctor DIS Veteran

    Joined:
    Apr 6, 2009
    Messages:
    2,000
    I agree. If you don't like talking to people you can wade though the website but the rest will give up and call. Calling gives the CMs a chance to upsell you on packages, insurance, tickets and so on. And they can be quite aggressive some times. I am DVC and it still takes me 5min of saying no to get off the line.
     
  13. grimley1968

    grimley1968 DIS Veteran

    Joined:
    Apr 2, 2005
    Messages:
    5,565
    While I don't believe it's crappy on purpose, I definitely believe it is crappy. ;)
     
  14. CuteAsMinnie

    CuteAsMinnie DIS Veteran

    Joined:
    Jun 16, 2004
    Messages:
    1,734
    Crappy.

    Yes.

    I don't bother any longer.

    I like to call and speak with a magical CM.

    If I happen to get one that is less than magical, I'll thank them, hang up and call again.

    :)
     

Share This Page