WDW -Disability Access Service (DAS) Post 1 updated 4/25/14 - stamps at attractions

Discussion in 'disABILITIES!' started by SueM in MN, Sep 28, 2013.

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  1. aaarcher86

    aaarcher86 DIS Veteran

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    That's the thing... There's reports on both sides very recently. So there's no absolute answer to give until there's more consistency, unfortunately.

    I'd get to the park early your first day and try the outside GS first, but I wouldn't make a special trip just in case. Hopefully we see some consistency one way or another to figure out what the new norm will be!
     
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  3. lovethattink

    lovethattink DIS Veteran

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    There doesn't seem to be much consistency. Got DS's twice outside of MK. The 2nd time, I was told next time to get it renewed inside the park. Also, the cm was insistent that the card had to be signed by ds. We've been going inside the parks since then. So I don't know if it's actually policy now, or just a suggestion by that cm.

    Ds's is expired again, so have to get a new one today when we go.
     
  4. lovethattink

    lovethattink DIS Veteran

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    Just renewed DAS outside at gs outside of mk. No problem renewing ad they now just scan the barcode. However, I was told that it depends whether our not it can be done outside. If busy our new DAS you may be sent inside a park.
     
  5. SueM in MN

    SueM in MN combining the teacups with a roller coaster Moderator

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    That has been true for a long time for any Guest Relations services.

    If it is busy at the outside of the park Guest Relations, they try to send as many people as possible to Guest Relations inside of the park.
    Many people visiting the outside of the park location have ticket issues, which need to be resolved before they can enter the park. Those kinds of issues can be very time consuming.
    So, if it's busy, they may limit the outside Guest Relations to only/primarily deal with ticket problems.
     
  6. lovethattink

    lovethattink DIS Veteran

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    Badamon, looks like you got a 50/50 chance.

    Sue, did you see above, where over the last 2 weeks, for renewal the barcode just needs scanned and same picture shows up with new expiration date!
     
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  7. SueM in MN

    SueM in MN combining the teacups with a roller coaster Moderator

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    I did see that.

    That was the plan originally, but was not able to be activated at first. Glad to hear it is working now.
     
  8. delmar411

    delmar411 DIS Veteran

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    YDD's expires on the 25th so we will see if we have the same experience. That would be nice and much quicker.
     
  9. keishashadow

    keishashadow <font color=red>Proud Redhead<br><font color=green

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    We were able to obtain a 'renewal' @ GS outside of Epcot main entrance last week. There was no line when we arrived. We presented the original DAS from October as we had been instructed when it was issued.

    The CM questioned 'why' the pass was again being requested. We indicated that the needs had been explained in depth in October and there were no changes, but CM cut us off and said: "...get used to being questioned each time the pass is requested....".

    We then gave a succinct explanation as to our request. The CM nodded, asked us to wait, and then returned quickly with new pass.

    FP return lines were crazy long near MLK weekend. We didn't even bother keeping a FP+ return time for Star Tours since it was backed up to indy. People were very vocal as to the test not working well and I must say I agree. we only used the DAS a few times each day but it was much appreciated and certainly helped with our experience in the parks.
     
  10. lovethattink

    lovethattink DIS Veteran

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    So glad they were able to have it working now. Sure made it quick and easy.

    It was very nice and quick.
     
  11. becd

    becd Mouseketeer

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    We originally got our DAS for my DS-6 at DLR over Christmas. However, we are traveling to WDW at the end of February. Will bringing my original card from DLR help make the process easier, or do we just start over again? Any insight will be appreciated as I am trying to get everything ready for this trip to make it as easy as possible (ha!) and just wondering if I should bother bringing the DLR one. Thanks!
     
  12. SueM in MN

    SueM in MN combining the teacups with a roller coaster Moderator

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    I don't know if the computers on each coast are connected for DAS. It would not hurt to bring it, but be prepared to explain his needs again.
     
  13. mamabear0222

    mamabear0222 Countdown to 2014 trip

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    Hi can someone please clarify for me. If we have a card...And we get a return time for say 2pm. Can you ride something else inbetween with no wait time?

    Sent from my Samsung S3 using DISBoards
     
  14. Maggie'sMom

    Maggie'sMom DIS Veteran

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    You can ride something else in between but not using the DAS. You would have to use a fastpass or the standby line. You can only have one RT on the card at any time. You cannot get another RT until the previous one is used or voided (by crossing out the RT).
     
  15. mamabear0222

    mamabear0222 Countdown to 2014 trip

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    Thank you. No I was just thinking if we got a return time for 90 mins or something maybe we could go to something with no wait like laugh floor.

    Sent from my Samsung S3 using DISBoards
     
  16. Maggie'sMom

    Maggie'sMom DIS Veteran

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    Yep, that's a good plan. I'm trying to come up with an itinerary that takes advantage of low crowds in the morning, FP+ later in the day, rides and shows with typically short waits during busier times of the day, and use the DAS when there's no other way. Luckily DD is on board with rope drop. We usually tour until around 2:00, head back to the resort for a break, then venture back out in the evenings when it's cooler and crowds have started to decrease a little.
     
  17. lovethattink

    lovethattink DIS Veteran

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    I just wanted to share our experiences over MLK weekend. We went both Sunday and Monday of the holiday to MK. We were offsite guests, so we chose our FP+ options there. Being onsite would have the advantage of choosing in advance the time frames you want.

    Sunday we ended up with FP+ for Pooh (3:30-4:30, Pirates (4:30-5:30) and Buzz (5:30 - 6:30). There were no FP+ available for PP, so we used the DAS for that, it had a 90 minute return time, 4:20 was our return time.

    But when we arrived for PP it was having technical difficulties. So we went to Mermaid and got a new return time. We knew this would cancel out the PP return time. When the cm took our card, she asked us if we rode PP. We said no, it was having technical difficulties. She wanted to make sure we understood that if she wrote down a return time for Mermaid, that we wouldn't be able to go on PP. We told her we understood. She crossed out PP and wrote Mermaid's return time.

    We rode Pooh, then Mermaid, then POTC. The FP+ line for POTC took us 20 minutes to get to the 2nd area where you scan your ticket again. From here they sent us into the stand by line because of the w/c and the elevator's location. That was another 8 minute wait. DS was having trouble holding it together after 28 minutes. He was overjoyed when it was out turn. Then the attraction experienced technical difficulties. They announced that they had to reset the attraction. We were stuck in the fire scene for ten minutes. It took all the energy he had to hold it together. He did great with deep breathing and deep pressure. It was good practice using the tools he's learned in OT.

    DH and I thought it was a pretty quick. Over the years we've been stuck on attractions for around 20 minutes as they were reset. Once we were evacuated and the boat pushed by a cm in thigh high boots when Maelstrom had technical difficulties.

    Anyway all the noise of that scene and the people on the boats was too much for ds. As soon as we got off, he wanted to go home. He fell asleep almost as soon as he hit the w/c. When we got home he was disappointed he missed Buzz and wanted to go back the next day to ride Buzz.

    Monday we got FP+ at the Adventureland Verandah for Jungle Cruise (3:25-4:25), Pooh (5:15 - 6:15) and Buzz (6:15 - 7:15). And a DAS return time for the Speedway for 6:12.

    At JC, if you have a FP+ you scan your ticket media in the FP+ line, but then leave there and go to the w/c line. There are 2 different w/c queues. One for those who can transfer and one for those who cannot.

    So we rode JC, ate an early supper at Pecos Bill's, rode Pooh, watched the Incredible's Dance Party, rode Buzz and ds was too tired for anything else and we missed the return for the Speeday. We headed home.

    For my family, using the 3FP+ was sufficient. There really wasn't enough time going from FP+ to FP+ for us to ride other attractions. We would have had the potential to go on 5 attractions if we really hustled. But ds needs to go at a leisurely pace and can't spend long hours at a park. We spent about 4 hours on Sunday and Monday. In addition to those 3 attractions each day, he did play a little SotMK.
     
  18. clanmcculloch

    clanmcculloch DIS Veteran

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    When people wait in the standby line and the ride goes down, don't they get some kind of FP to return later? Is this still happening? If it is then I would think that if you have a DAS and the ride goes down after your return time comes up then you should get the same. With the DAS you've waited just like everybody else even if it is elsewhere. It's not right that you shouldn't get the same kind of later return options that those without a DAS would get. Does anybody know how this is supposed to be handled? Clearly the CMs didn't offer anything to lovethattink for returning later but it just doesn't sound right/equal to not be offered some way to return later with shorter wait when she's already waited.

    So with a WC at POTC you can't go through the FP+ line?
     
  19. lovethattink

    lovethattink DIS Veteran

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    At the time we arrived, they were just at the point of getting everybody out of the queues and it was chaotic. We knew it was best for ds to move along.

    Yes and no about the FP+ line for POTC. Yes, you get into the FP+ queue. But at the point of scanning the mb for the 2nd time you get taken out of the FP+ line and placed into the standby line.
     
  20. clanmcculloch

    clanmcculloch DIS Veteran

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    That makes sense. Thanks for the clarifications.
     
  21. lovethattink

    lovethattink DIS Veteran

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    You're welcome :)
     
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