WDW -Disability Access Service (DAS) Post 1 updated 4/25/14 - stamps at attractions

Discussion in 'disABILITIES!' started by SueM in MN, Sep 28, 2013.

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  1. Paula Sedley-Burke

    Paula Sedley-Burke Proud to believe in Rainbows and Unicorns...

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    When I was there yes you could use FP+ then the separate wheelchair entrance like before but that was before DAS card. In september I still had a GAC card so it might have changed. I would book it on FP+ then check when you get there to be sure.
     
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  3. Paula Sedley-Burke

    Paula Sedley-Burke Proud to believe in Rainbows and Unicorns...

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    yes that exactly forgive me if I confused matters I should have explained! :-)
     
  4. Rowanonfire

    Rowanonfire Mouseketeer

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    Thank you! This is exactly the info I was looking for.
     
  5. mkymouse40

    mkymouse40 Mouseketeer

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    I'm here now and the Gac program is awful. I argued for 15minutes with cast member at MK and he kept saying there was no disabillity pass. Their new rule is they only give passes to autistic children and severely mentally challenged adults. No disability passes of any kind. Can we say discrimination! !
     
  6. aaarcher86

    aaarcher86 DIS Veteran

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    People are really throwing the word discrimination like the word bully. The more people use it for everything the less meaning it has.

    What are your needs? It's entirely possible the DAS is not meant for your needs. Not giving it to everyone that asks is not discrimination. It's a tool that help with specific issues. I will say, it's not a rule that it's for autistic kids I just think they are the largest and most common group that qualify. I do wish they'd stop saying that.
     
  7. Rowanonfire

    Rowanonfire Mouseketeer

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    You're right - but a lot of it is also the CM's way of dealing with it to. if I were to ask for a DAS, and the reason given was that it was only for those with a certain disability, and they didn't explain how it wouldn't meet my needs and give me any tips about touring without it, I'd be really upset and angry too. If you felt you were relying on the DAS and all of a sudden it's not offered to you, it's very jolting I imagine. I have had to plan very very carefully to get to a point where I think I might be able to manage without it...If I didn't know I had to do that, my trip would be ruined.

    And honestly, even if it's only certain CM's....if they are denying it based on not having a specific diagnosis, that IS discrimination.
     
  8. aaarcher86

    aaarcher86 DIS Veteran

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    Yeah, I definitely thing some of them aren't handling it well. It wouldn't necessarily be discrimination to deny based on diagnosis. If I walked in and said I was deaf and they said it's not for me but let me know what is available. That would be acceptable.

    I don't know what the poster's needs are, but I imagine a lot of people are walking up expecting a DAS because they used to get a GAC and are unpleasantly surprised that they do not qualify (not saying that's what happened in this case). I could see CMs saying something like 'it's for guests with autism' to try and keep it simple or give an example, although I wish they'd stop. Since they don't ask for a diagnosis and ask what accommodations are needed I don't know why it comes up much at all.
     
  9. lovethattink

    lovethattink DIS Veteran

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    That's not true. Perhaps you were given that answer based on the type of accommodation you said you needed?

    Technically there isn't a pass, but there is a card for return times. Could the answer be based on asking for a pass?
     
  10. ttintagel

    ttintagel DIS Veteran

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    Right - I have a need that used to be helped by the GAC and is now not helped by the DAS or any formal policy at all as far as I can tell. If I had gone down without doing research and a CM had given me such a weird response, it would have probably thrown me for a loop, too. I would HOPE I would have then gone on to ask someone else for more information, but it can be easy to get overwhelmed in the moment.
     
  11. OurBigTrip

    OurBigTrip DIS Veteran

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    Bolding mine, and I think you are exactly right. I saw a post on another board complaining about the fact that the poster's two kids, both of whom have juvenile arthritis, weren't issued a DAS, when they were always able to get a GAC.
     
  12. Schmeck

    Schmeck <font color=blue>Funny thing is now my 17 year old

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    The GAC program no longer exists. It has been replaced by the DAS. There are no 'passes', only cards used to get a return time at attractions that have a wait of longer than 10-15 minutes. This is how Disney gives equal access to guests who cannot wait in the physical queue. WDW no longer has a service that would be like an unlimited FP.

    When you go to guest services, you need to be able to articulate what your needs are, what difficulties you have experienced in the past, etc.
     
  13. tiggspring

    tiggspring DIS Veteran: When I stop talking you'll know I'm d

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    No it is a big deal. I got lucky. On any given day I may or may not be able to do things for no ryme or reason. Everyday I awake to an adventure :worried: A simple rain storm and it pressure changes can take me from a good day to a bad within 30 min. Couple degrees warmer, unexpectedly longer wait times could have made the planning I did for a year and the Ridmax plan I adhered to useless and it wouldn't have just affected one day but most likely several days. I would have needed the card just to stay. I didnt use my GAC because I wanted all those with worse situations that day to not be affected by my use. It was respect for my fellow GAC tourists. Since this is off topic a bit, if you still don't understand I welcome you to come lurk around the Fibromyalgia thread here or ask anyone with early MS, Parkinson's, migraines, arthritis ect how different their illness can be from day to day even hr to hour. Having multiple contingencies is the only way we survive.

    Sorry, You are correct I mispoke. NBC did the report and within a week NBC REPORTED that WDW was changing there policies (no specifics but a point of great pride for NBC and Rosen report)and it took until October for WDW to implement. Disney has contingencies for their contingencies so it doesn't surprise me they had one. The when and how they did it is why I feel the abuses were the main impetus.


    The best advise I can give people like me is to find an online planing program that gives you estimated wait times, walk times, ride times. Avoid the buses as they waste energy and precious time. Stay close preferably on the Monorail. Disney will do the right thing and tweak this eventually because they WILL wind up with more people needing medical evaluation or just rest in a first aid station due to the restrictions. People will try and fail. There are too many of us.

    Like I said before I don't blame disney but as it stands right now they need to tweek this significantly. Personally I would prefer needing to show Drs note or my handicap plate certificate but realize that it brings all sorts of legal issues of its own.

    :thanks:Thanks to all who are posting your current experiences you are helping those of who must plan tremendously!
     
  14. aaarcher86

    aaarcher86 DIS Veteran

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    I don't recall anything of the sort. Do you have a link? The earliest reports of changes I can find are in September right before the change.

    Again, Sue has already pointed out this has been in the works for sometime. It's not a knee jerk reaction. This system is very similar to other theme parks across the country because it's the system that makes the most sense for the most people and has been successful.
     
  15. tiggspring

    tiggspring DIS Veteran: When I stop talking you'll know I'm d

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    Unless you watched all three hours of the today show daily and watched every on/ off the cuff comment by Rosen made that week you probably missed it. I could go through all 15 hours of tape online to try to find it but that seems a waste of time since this thread is supposed to be about how to handle the changes. I gave my best advice for that . You can look for the comments yourself or believe what you want. I know what I heard and would prefer to hear how the system is working and/or changing over the next few weeks and months rather than beating a dead horse.
     
  16. KPeveler

    KPeveler Moderator Moderator

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    Hey - Since i have a DAS ( for DL though my needs are not going to change in WDW, I am assuming I will get one there as well), AND a wheelchair, will FP+ make any difference for my and my family (total of 4) for Fantasmic? Or would I just be put in the wheelchair line anyway?

    Also, I assumed some major rides in MK have switched to the wc return times. Here in DL, the wheelchair return cards now have a return window, not just an open ended time. Have they switched to that in WDW? It will make a definite difference to my touring plans?

    Also, can anyone confirm wheelchair return cards being used for American Adventure show? I plan on bringing my wheelchair in as close as I can and then transferring. I hate sitting in the back of that show with my family split up. Also, they run out of spots so easily that I do not want to take up a spot since I can transfer (as long as I can bring my wc up the elevator and then have it waiting for me inside after the show).

    Any other advice for a person with a wheelchair and a DAS and FP+ would be appreciated!
     
  17. buffettgirl

    buffettgirl The whole tag thing, so 1990's internet.

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    Actually, I wasn't questioning your need for a GAC / DAS, that's your own personal business. And it's quite presumptuous to assume that I don't know anything about those diseases.

    What I'm asking; IF you've never used the GAC in the past (though you've received one) and IF you've not been to Disney under the new DAS policy, why do you assume that things will be any different for you now? You seem willing to discard one of the 'multiple contingencies' that you clearly need, without ever having given them a try.

    I too, appreciate the folks on here who are posting about actual experiences with the new system.
     
  18. tiggspring

    tiggspring DIS Veteran: When I stop talking you'll know I'm d

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    It appears, at the moment the standard "help" is rent a wheel chair. Which is not help at all. Other forms of assistance seem to be reliant the CM in frount of you. There is chaos and major inconsistencies which is not helpful at all. At the moment, from the reports this new program would be more stress than it worth. I fully expect WDW to tweak it like I have said several times. I look forward to the changes and I am lucky not to be going to WDW in the near future. Until then those with MS, Fibro etc have my sympathy as their vacations will not be as easy in the past.

    I'm not looking for a fight so I will not be posting again until I hear something new about the program worth commenting on.
     
  19. StregaNona

    StregaNona Mouseketeer

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    I was at WDW after Thanksgiving and spoke to CMs at Guest Relations about why I used to get a GAC. I was told each time that the new cards are only for children with autism or mental disabilities. Our trip became stressful not only without a disability card, but because of all the guests using FP+, magic bands, etc. I never saw so many people having issues, walking and staring into their phones, etc.

    I agree that hopefully Disney will tweek the DAS and that the cheaters ruined the stress free trips of the past.
     
  20. OneMoreTry

    OneMoreTry <br><img src="http://www.wdwinfo.com/dis-sponsor/i

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    I want to say something that may not be well-accepted, but it seems that some people need to hear.

    Disney World is not for everyone. The lines and crowds are difficult for everyone that visits -- even people without disabilities. Everyone gets tired and faces obstacles. The enjoyment comes at a price for even "normal" people. they get tired feet and headaches and joint pain and dehydration and wish they could sit down and rest in the shade when there is no shade to be had. And some people, even those without disabilities just can't take it. So they do something else.

    I think that Disney does a great job trying to accommodate the disabled, but they are not able to make it possible for everyone to enjoy the rides and parks. That's just the way it is.

    If the misery is greater than the pleasure maybe it's not for you. There are so many great things to do for enjoyment in this country, maybe waiting in line for a 1 minute ride is just not worth it. Think about it. Even at WDW there are fun things to do other than ride the rides.

    I hope that Disney can accommodate everyone here, but the "magic" isn't that magic for real.
     
  21. aaarcher86

    aaarcher86 DIS Veteran

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    What are your needs? Perhaps you do not qualify for a DAS (which is not just for autistic/mental disabilities) whereas you may have been able to get a GAC. Not everyone that used to get a GAC qualifies for a DAS. On other threads you mention being in an EVC. If your needs are purely mobility related you would not qualify.

    I don't like that CMs are saying the DAS is for autism. I imagine that many people who no longer qualify for the card are being told as such to help them understand a basic idea of what the card is for without having to explain the ins and outs.
     
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