Was 25% off really 15% off in reality?

Discussion in 'Disney Cruise Line Forum' started by GaDisneyFreak, Oct 27, 2012.

  1. Wendy&Grumpy

    Wendy&Grumpy Is there any better place to live than Mickey's ba

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    You trusted the Captain would make the best decisions based on the information he had, as did we. He knew Sandy was hanging around the Bahamas, how was turning the ship around Friday morning and heading back into Sandy the best decision he could have made?

    I believe there would have been far fewer complaints had the Captain kept us in the Gulf Friday so guests at least had been able to enjoy the cruise we did have (ie a cruise without ports) without being horribly seasick and thrown against walls and out of bed.

    My daughter flew down from Boston for the cruise, and since we were fully aware that we were cruising during hurricane season, her return flight was scheduled for Tuesday morning, just in case.

    Guess what? Her flight is one of the thousands cancelled due to Sandy. JetBlue sent an email letting us know her Tuesday morning flight was cancelled and rebooked for Thursday morning.

    Weather happens and changes plans; we are fully aware of that and willing and able to roll with it.

    A ship being sailed from calm waters INTO a storm is not something that just happened... somewhere along the way a decision was made to do so.

    Like you, we made the best of it, and we did have some good times - my son & I won a contest for making the best drinks at a beverage seminar, my kids & I won Most Original in the Halloween Costume Contest, and we all had fun with Pirate night - however, we do feel that we did not get what we paid for due to the decision to sail back into the storm.

    While it's good to see DCL making at least some gesture, I think it's crappy to say they will only compensate us for this cruise if we take a future cruise.

    They're basically saying "Sorry we blew it, if you want compensation, book another cruise and we'll give it to you then."

    I think they'd encourage more people to rebook by simply giving a 25% refund to those of us affected.
     
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  3. elainyaeq

    elainyaeq Mouseketeer

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    We were on the Dream cruise too and were told only two miles away from nassau on Sat morning that winds were too strong and the docks were damaged. Why is it the captain wakes us up on Saturday morning at 7:30 to tell us this and acts like he did not know these conditions prior to being 2 miles out from port? they took a chance and brought us into the storm and did not have to, poor choice and bad decision by the captian.
    and no one on this board can speak to it unless they were there. it's all fresh in our minds and maybe a year from now it won't be such a disapointment but those who are so oppinionated should show more empathy cause it would be a totally different story if you were on that ship and saw your parents and kids being tossed around. some people are just mean :-( i was not expecting any discount and glad for that, it was just a horrible experience all together and wish it had been different.
     
  4. SLK1

    SLK1 DIS Veteran

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    I was on this same cruise. It was, in a word, BAD. I didn't understand the urgency to try and make it to Nassau that second day when we could have hung back and had some sort of calm seas for at least half a day. No, we followed the storm and it seemed like we caught up to it! I don't pretend to know the workings of a ship or the job of a captain, but it was beyond scary...and I think the people on here degrading what people on either ship went through are simply idiots. I love DCL and we are platinum cruisers, but unfortunately, the situation scarred us enough to have us reconsidering our Spring Break cruise in March. I sincerely question Disney's "wisdom" used on these two ships this weekend.
     
  5. realityland

    realityland Mouseketeer

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    maybe folks are just real touchy right now with the storm bearing down on them. i don't know. it was getting pretty heated.

    thanks for the show of support. new orleans had the best oysters i've ever eaten, and abita is juts one incredible beer.
     
  6. disney1990

    disney1990 <font color=royalblue>Wow, it make my heart skip a

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    Ok, so I have read through this threat. And, I was on this cruise.

    Anybody that was not on it, has no idea what those on the ship experienced. And, they really have no right to comment on what people received because they went through this storm. There were adults with multiple cruises under their belts in tears because they feared for their lives. There were waves that crashed up to the higher Decks of the ship. I met a family that has cruised 8 times before and will NEVER cruise again.

    Disney felt that those onboard the ship deserved a discount on a future cruise (or for those that will NEVER cruise again) a discount on a Disney vacation.

    I really feel that some people are bitter because they are not getting a discount. Yes, we cruised during hurricane season. Yes, there was a hurricane. But the conditions on the ship were way more than expected by Captain Tom (as he expressed to all of us).

    I am thankful that the Captain safely returned us to our home Port. But, I do believe that a discount of some sort was deserved.
     
  7. mgroshans

    mgroshans DIS Veteran

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    Just spoke with DCL: it is in addition to the 10% rebooking offer. So, we will be getting a total of 35% off our cruise we booked while on board.
     
  8. rfassett

    rfassett Mouseketeer

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    I was on the Dream disaster - there was no humor there. And I have NEVER been accused of not having a sense of humor.
     
  9. rfassett

    rfassett Mouseketeer

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    Agree, agree, agree. Well stated. It is not that we got back safe. Safety should never have been an issue. When DCL purposely puts you in harms way, as they did on the Dream, and puffs up their collective chest and slaps themselves on their respective backs for bringing you back out of harms way, there is something fundamentally wrong. I would encourage everyone to give very serious thought to getting on a cruise ship under the current regime. I am publically and privately calling for Captain Henry's resignation and it will be a very, very, VERY long time before I set foot on another DCL cruise.
     
  10. MikeyandCinnie

    MikeyandCinnie Earning My Ears

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    Thank you so much for sharing the details of your experience. I found myself imagining what you all must have gone through but I likely failed to fully empathize with you as it was more that can be imagined. I agree regarding the likelihood of it being a financial decision, but none of us can know for sure. I would have been terrified beyond belief if I had experienced what you experienced, YET, so thankful for a safe arrival to port. Perhaps the decision to come in to PC was based on the potential for PC access being compromised by the storm...or what about supplies if they had stayed out? Either way, this has convinced me to do a few things with my future DCL adventures: always book the flight home for a couple days after, buy trip insurance and mechlezine, know that the "Disney Bubble "(as we call it in Ca) does not always follow all Disney ventures, pray for your Captain and crew, ...and be safe and ready. Thank you for sharing!
     
  11. rfassett

    rfassett Mouseketeer

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    I have reasoned that we had to get that close to Nassau so the Captain could look through his looking glass at the little guy on the dock waving the red flags (as in don't come here). I mean clearly, this high tech ship does not have any sort of ship to shore communication capabilities, right? We were treated like crap, DCL knows it and they need to make it right - I am just not sure how they can do that though. That time, for a lot of us, was very precious - and now its gone.
     
  12. testtrack

    testtrack Earning My Ears

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    Email from Disney regarding the discounts:

     
  13. BELLE16127

    BELLE16127 DIS Veteran

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    My problem with most of this isthat I beleive EVERYONE is entitled to an opinion and there are several here who disagree. If it is not their OPINION it is the WRONG opinion. People who say they don't think it was so bad are HORRABLE and UNCARING that is an OPINION some believe it doesn't look so bad.

    it is all OPINION then people jump in who were not on the cruise and attack people for opinions. threads are deleted for peoples opinions...is that right or wrong????? I didn't see anything that horrable and as far as realityland and whats she said she didn't seem to have a problem about this storm hitting hundreds of thousands of people in their homes and that was left there. Maybe just maybe people who will be effected took issue with that????? I believe where I am we will get alot of rain and wind so I wait and watch.

    You have to look at ALL of it she is saying something offensive to possibly someone and finds that OK yet she blasts others for what they say!!!!

    It seems as long as you agree that it was the most horrable thing it is OK if you are someone who thinks it wasn't so bad you are WRONG....and I think that is what alot of people are missing here. if this is a disscussion board then people are here to discuss.
     
  14. dad2wayne

    dad2wayne Earning My Ears

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    here are my personal experiences as documented in the letter I sent to DCL earlier today


    To whom it may concern:

    This letter is in regards to the Oct 25-28th Disney Dream cruise. We have so little time together as a family due to work and school schedules. We have watched the commercials that show how time is so precious and fleeting. Our 5th Anniversary was coming up and we wanted to due something special. We had been dreaming and saving for this cruise for over 2 years. Our excitement was so infectious, we told all our friends and family we were going. We were looking forward to the “Magic” that Disney provides. We felt the cruise was a Dream vacation and how fitting was it that was the name of our ship. Our son got time off from school and one of his teachers asked him if he would give an oral report when he got back. So when I say that I will never sail with DCL again You know the seriousness of my complaint.
    We left port Canaveral on time Thursday evening and our trouble started as soon as we left port, we encountered rough seas and high winds almost immediately. We tried going down to dinner all of us a little nauseas but my wife was so sick she had to return to our room almost immediately after ordering the rest of us struggled through dinner then returned to our cabin all feeling ill and had to go to bed. The next morning we awoke and saw that we were approaching the gulf of Mexico the seas had calmed and the 40 knot winds from the night before had died down. Shortly after this the captain announced that were going to attempted to make it to Nassau and promptly left the calm seas we were in and headed back into the storm. Within an hour or so the seas became rough and the winds had returned . Friday night again we barely made it through dinner before returning to our room and crawling into bed due to rough seas. Saturday morning I awoke to rough seas and 50-60knot winds so 10 miles out of Nassau the captain aborts his doomed (from the start) attempt to port in Nassau. He turns the ship around and puts us on a course for Port Canaveral, essentially chasing this category 2 hurricane that we should be avoiding! Saturday evening we go down to dinner bouncing off the walls and promptly have to leave shortly after ordering as we cannot handle the turbulent seas. We all rest for a few hours and then my son and I started to prepare our luggage for pick up which took some time because we were literally thrown across the room several times my son even fell off our bed at one point, resulting in bruising on his side. This is also the same night where my wife who has demonstrated considerable self control in the past vomited violently four times. Due to the severity of her sickness she could barely swallow anything. The last night no one in our stateroom left their beds to use the restroom for fear of hurting themselves due to the violent movement of the ship. We felt as though we were prisoners unable to go outside.
    So in closing we should not have to pay for a cruise where many of the ships amenities were off limits such as the sports decks and the Aquaduck (one of the main selling points for me and my family). We paid for a verandah we couldn’t use because when it wasn’t raining we had 40-60 knot winds. My son found sharp metal shaving left on the verandah from the deck chairs that were constantly banging and smashing against every surface they could on the verandah (each other, the walls, the floor, the railing). We were unable to enjoy the highly rated restaurants due to gut wrenching aching stomachs rendering us totally sick and even incapacitated (at times). Most people gain weight on a cruise we actually lost weight. We were cheated and held captive on a ship that was far, far from a dream. IT WAS A NIGHTMARE! My entire party is still sick 24 hrs after getting off the ship.
    This cruise should have never left port. We trusted DCL with our health and safety and our most precious gift of all our young and impressible son. This was also to be a gift for our 5th Anniversary, some nice gift. I have sailed on other cruise lines and NEVER experienced anything as terrible as this experience. My wife, son and Mother-in-Law have never sailed before and this was a gift that I was going to give them. I wanted their first experience to be with Disney the “#1 RATED” cruise line. This was unacceptable and horrible. When the ship left port it should have found some nice calm water to hang out in until the storm passed and not endanger everyone’s health and safety by foolishly trying to port in Nassau mere hours after a category 2 hurricane passed over.
    Thereby I am requesting a full and complete refund for myself and my entire party. If we don’t receive this I may consider legal action.

    Sincerely
    Patrick M. Weinstein
     
  15. WicketsMom

    WicketsMom Mouseketeer

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    I was also on the Dream Nightmare cruise and am working on my letter to DCL now. We most certainly did NOT receive what we paid for in that most of the ship's amenities were closed for the duration of the cruise. At least the Fantasy guests were able to get in most of their cruise before heading into the storm. We spent the entire three days in the storm.

    In addition, if I were to rebook, it would NOT be on the same itinerary, but the discount offer for the Dream passengers is only for the same 3-day cruise, no WDW offer or other itineraries. But at this point I don't know that I will ever get on another cruise ship after my experience on this one. It was supposed to be a special Mommy and Me trip for me and my five-year old son and it was a disaster.
     
  16. disney1990

    disney1990 <font color=royalblue>Wow, it make my heart skip a

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    Check with Disney to get clarification before you write off the offer.
     
  17. Wendy&Grumpy

    Wendy&Grumpy Is there any better place to live than Mickey's ba

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    The email clearly states that for those on the 10/25 Dream cruise, the 25% discount applies to a 3 night cruise ONLY.

    Not only that, but a large percentage of those onboard were/are Florida residents, which DCL knows full well since FLR rates were used to fill a cruise that was half-empty just a month before, and this discount cannot be combined with a FLR rate.

    This means that the discount is completely useless to all those Florida residents, since they will have to give up the 25% "goodwill discount" in order to apply their FLR rates.
     
  18. realityland

    realityland Mouseketeer

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    First of all, I am a male.

    Refer to my original post ... I clearly quoted JoiseyMom's post that stated the following ... and I directly quote ... "Hey, maybe DCL should have charged them more since they turned it into an E-Ticket Ride! :rotfl2: "

    That little man rolling around on the ground laughing ... JoiseyMom put that in there. I took offense to that comment, and came to the defense of those that suffered on the Fantasy cruise.

    An opinion would be that the storm didn't look as bad as people were saying. JoiseyMom's post was a bit more than an opinion (in my opinion) - it was a jab, using someone's else's suffering for her amusement. It was my opinion that the comment may not have been the most appropriate. I do not want her (or anyone else) to be silenced - they should be free to speak.

    My response was as follows ... and I directly quote ...

    When Hurricane Sandy wreaks havok in your home state and completely pounds the mid-Atlantic, I can guarantee you that it won't be "an E-Ticket Ride! :rotfl2: "

    If hundreds of thousands or millions lose power sometime in the next 48 hours, they won't be " :rotfl2: " either


    In both sentences, there are quotation marks around the ":rotfl2:" man. By doing this, I am quoting something that someone else said - in this case, JoiseyMom. The translation (directed at JoiseyMom in my post) ... you may find humor in people suffering through horrendous seas, but when the storm comes calling on you - it may not be nearly so funny then.

    Furthermore, I clarified myself when you took issue with me. Again, I directly quote ...

    "Hence, my comment that the poster may not find it so funny when the storm pounds on the mid-Atlantic in her back yard. And that the millions without power won't find it very funny either. The point of which was that the misery experienced at sea should not be fodder for joking in the same way that the seriousness of the coming storm is also not funny.

    It was in no way, shape or form a jab at the severity of the storm. My head is spinning trying to figure out how you reached that conclusion."


    Please feel free to classify my comments in any way that you wish. People can render judgement based on their review of the ENTIRE thread.

    I tried to put this to rest by stating ... and I quote myself ...

    "Anyway, on a more serious note ... those that are prepping and bracing for the storm, please be safe. I hope for the best possible outcome in this bad situation. There is one thing that we can agree on ... storms kill people and destroy people's lives - whether North, South, East or West."

    I agree strongly with you on your point that everyone should be free to debate and speak as they wish - even if you do not agree with their point of view. I didn't like JoiseyMom's post (and neither did at least one person who was unfortunate enough to be stuck on Fantasy) - but that was fine. I responded, she responded. Anyway, we should just move the conversation along at this point.
     
  19. BELLE16127

    BELLE16127 DIS Veteran

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    Realityland I was not replying to anything you have said....I was posting a reply to EPCOTatNight I was replying to what they said.
     
  20. realityland

    realityland Mouseketeer

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    It's all good
     
  21. realityland

    realityland Mouseketeer

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    Those of us here in Florida are pulling for everyone riding out the storm. We know what you are going through (minus the cold temps and large trees toppling over.) We've been following the storm closely. Stay safe, all.
     

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